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Real-Time Customer Service Analyst
Job in
Bromley, Greater London, BR1, England, UK
Listed on 2026-08-09
Listing for:
Foresters Financial UK
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Foresters Financial UK is seeking a Customer Service Analyst to support the Service Excellence Manager in real-time performance monitoring across the customer service function. The role ensures resources are deployed effectively to meet demand and service targets, acting as the bridge between operational teams and Workforce Planning.
The candidate will provide live insights, identify risks, and recommend intraday actions to maintain performance, productivity and customer experience, while
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