Information & Advice - Generalist Advisor

Reporting to: Advice Case Supervisor

Hours: 37.5 hours per week (open to discussing part-time or job-share)

Closing Date:Midnight 26th November 2026

A highly valued role within our team, the Information & Advice Generalist Adviser provides essential support to older people, their carers and families. You will deliver high-quality, rights-based advice on a range of issues including welfare benefits, housing and care. This includes carrying out benefits checks, assisting with claims and appeals and helping clients understand their rights and make informed decisions.

Working primarily through face-to-face appointments, telephone and email, with some outreach and home visits, this is a varied and rewarding role. You will need excellent communication skills, a compassionate approach and at least two years' experience in providing rights-based advice.

This is an office-based role, with your time split between our Bromley and Greenwich locations. Applicants must be comfortable working in an office environment and travelling between both locations as required.

If you have any questions please email  or call

Please note we do not accept CV applications. No Agencies, thank you.