Customer Experience Team Member | Churchill Theatre | Casual

Customer Experience Team Member | Churchill Theatre | Casual

The Churchill Theatre in Bromley is a prominent venue for live entertainment, featuring a diverse range of productions and a seating capacity of 781.

Delivery of efficient, High Quality customer experience across all elements of the department, ensuring business objectives are met. Ensuring standards of customer service are delivered, facilitating smooth service and consistency between departments.

KEY RESPONSIBILITIES & PERFORMANCE MEASURES

Health & Safety, Security

• To assist in emergency evacuation of the building
• Liaison with various internal departments.
• Maintain Health & Safety procedures, reporting any accidents/ Near misses to management.

General Responsibilities

• To be a point of contact for all staff and visitors, including contractors and visiting companies, presenting a professional, welcoming and helpful manner.
• To work across various areas including food and drink services on the bars/ Merch stands, and inside the auditorium.
• To attend training courses and development relevant to the successful execution of the job role.
• Dress in accordance with the theatres dress code.
• Late finishes may be required.

Key Attributes

• Self-motivated and able to work independently, whilst also working as part as the wider Theatre team.
• Evidence of organisational and administrative experience with a professional attitude.
• Strong customer service skills essential in dealing with public, Churchill staff and industry colleagues.
• An ability to be flexible and able to work evenings, Weekends and Bank Holidays.
• Understanding of Health and Safety, Food hygiene.
• Previous experience in a customer facing/service environment.

Founded by Sir Howard Panter and Dame Rosemary Squire
in 2017,
Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicalS, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres
- Trafalgar Theatre
, The Bridge Theatre
, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

Discounted theatre tickets

Training and development plans

Hundreds ofsavings across retailers withTE&ME

Position Title

Customer Experience Team Member

Location

Contract

Hours

Flexible

Annual Leave

Salary

£12.44 per hour

Job Description