Team Leader – Trade Finance Client Services GCO

Bromley - UK

Location:

EMEA

Team Leader – Trade Services

Up to Vice President

Bromley

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

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Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

To support the continued development of our Trade Finance team and meet evolving business needs, we are seeking an experienced Team Leader to join our Client Services group. This role is ideally suited to a Trade Finance professional with significant technical expertise in Documentary Trade products, including Import and Export Letters of Credit, Standby Letters of Credit (SBLCs), Demand Guarantees and Bank Guarantees.

Leading a team of six associates supporting Trade Finance clients across EMEA, you will combine people leadership with technical product expertise, providing guidance on complex client enquiries, documentary credit transactions, guarantee‑related matters and risk‑based decision making. You will play a key role in ensuring the delivery of exceptional client service while maintaining compliance with industry rules, regulatory requirements and the Bank's operational risk framework.

• Support and guide a team of six associates within the Client Services and Registration & Distribution functions, creating a collaborative, inclusive and client‑focused environment.
• Provide day‑to‑day guidance, coaching and development opportunities for team members, encouraging engagement, shared accountability and consistent performance.
• Monitor team workflows, capacity and service levels, supporting the timely and accurate resolution of client enquiries and balanced workload distribution across the team.
• Review monthly operational metrics, including email volumes, phone statistics, service‑level adherence, productivity and quality indicators, and use these insights to support continuous improvement.
• Set clear expectations and support individual and team performance objectives, ensuring adherence to procedures, controls and client service standards.
• Support the team in responding to a broad range of Trade Finance client enquiries and managing client expectations…