Fraud Officer - Acton, Tower, Tooting

Within the Counter Fraud, Compliance and Debt Directorate (CFCD), we work to reduce fraud, error, and debt, to protect the public purse.

As a Fraud Officer, you’ll be at the forefront of tackling fraud within the benefits system, conducting thorough interviews and reviews, pursuing all reasonable lines of enquiry, and taking corrective action on benefit awards where necessary.

We offer a role where you can learn, progress, and maintain a healthy work-life balance while making a real impact.

As a Fraud Officer you will:

• Conduct robust interviews with individuals by phone or in person, gather, review and closely scrutinise detailed evidence, taking corrective action when errors are found.
• Ensure compliance, adhering to DWP policies, CFCD operational procedures, and maintaining quality standards.
• Collaborate with teams and external partners—promoting fraud awareness within DWP and engaging effectively with business partners.
• Manage cases effectively, gathering and verifying information to support accurate benefit reassessments and over payment calculations.
• Handle sensitive information, maintaining accurate records, redacting sensitive material, and liaising with other departments.
• Prioritise your workload, navigating shifting priorities efficiently in a fast-paced environment.