Customer Team Leader

About the role

As a Customer Team Leader, you will lead a small team in a fast‑paced Co‑op store, delivering essential services to the local community and supporting online services, home deliveries, post office or bakery depending on the store.

• Own the day‑to‑day running of the store by leading the team during your shift.
• Motivate, coach and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and at cash points, supporting daily operations and setting the pace for customer team members.
• Support store performance through merchandising, stock accuracy and HR processes.
• Champion Co‑op through community engagement, membership growth and charitable involvement.

A mix of opening, closing and mid‑day shifts, with flexibility across the week including at least two evening shifts and one weekend shift (Friday after 6pm, Saturday or Sunday). Availability will be discussed during the interview.

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising or team management (experience not essential).
• Must be aged 18+ to authorise age‑related sales.

• Driving Innovation
• Forging Relationships
• Co‑operation
• Inspirational Communication
• Supporting Change

• Full training and career development resources.
• 30% colleague member discount in store.
• Flexible access to pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday pro‑rata, including bank holidays.
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Wagestream money‑management app.
• Services to support physical, mental and financial wellbeing.