Sales Support - 25-28K - West Wickham

Sales Support/Administrator

£28k OTE (£25k basic) Full time, office based, West Wickham

Be the first voice our customers hear and help us deliver the UK's most loved service.

We're looking for someone warm, organised, and customer-focused to join our support team. You'll play a vital role in guiding new enquiries through to appointment bookings, while ensuring every interaction reflects the care and quality we're known for.

This is a full-time, employed position. Includes 1 Saturday / month on rota.

"We're a close-knit team - it's a place where you feel heard and supported every day." - Team Member

What you can expect:

• You'll be the welcoming voice of our company - speaking with customers over the phone and via email.

• You'll manage all new customer enquiries, helping convert qualified leads into booked appointments for our design consultants.

• You'll carefully brief our sales consultants, so they arrive fully prepared with everything they need to delight the customer.

• You'll complete high-quality sales follow-ups, ensuring no opportunity is missed and our pipeline remains healthy - this is the key component of the role.

• You'll support post-sale activity too - including appointment bookings and customer updates - ensuring smooth handovers across teams.

• You'll feel part of a friendly and supportive environment where doing the right thing for the customer always comes first.

Why work for us?

• £28k OTE (£25k basic salary)

• 22 days holiday (plus your birthday off)

• 1 additional day's holiday per year after 3 years

• Pension scheme

• Uniform provided

• Health and wellbeing support programme

• Bonuses for achieving individual targets

• A collaborative and genuinely welcoming culture

About you:

• You love helping people, and go above and beyond to deliver amazing service

• You're confident, polite, and professional - whether on the phone or over email

• You're organised, detail-focused, and great at managing your time

• You're a team player with a flexible, solution-focused approach

• You're motivated by quality - every lead followed up, every diary managed efficiently, every message logged properly

• You have experience in a customer service role (ideally in a fast-paced or sales-led environment)
Be the first voice our customers hear and help us deliver the UK's most loved company