Internal Salesperson

Senior Sales Administrator Job Type: Full-Time, Permanent (9AM - 5PM Monday to Friday) About the Role We are looking for a proactive and customer-focused Internal Salesperson to join our growing team. This is a varied role that combines customer service, sales support, project coordination, and account management. You will play a key role in supporting customers, driving sales opportunities, coordinating projects, and ensuring a first-class customer experience throughout the sales process.

Key Responsibilities Act as the first point of contact for customer enquiries via phone and email, providing information on stock availability, product specifications, pricing, and order updates. Deliver exceptional customer service by resolving issues, handling complaints, and escalating matters where required. Prepare and present sales and purchasing information in a clear and understandable format for both customers and internal stakeholders. Assist in the preparation of pricing proposals and quotations for new business opportunities.

Support the external sales team by coordinating product demonstrations, equipment trials, and customer projects. Provide expert advice and guidance to customers on the most suitable products and services for their requirements. Recommend alternative products and solutions to meet customer specifications and project needs. Manage customer projects from enquiry through to completion, ensuring deadlines and expectations are met. Monitor and report on customer stock levels, back orders, and delivery schedules.

Generate accurate pricing and quotations while identifying opportunities for upselling and cross-selling. Proactively follow up quotations and pricing opportunities to maximise sales conversion. Process purchase orders for key account customers efficiently and accurately. Coordinate installations and specialist deliveries by liaising with logistics and service departments. Build and maintain strong relationships with key customers through regular communication and account management. Attend customer meetings and support business development activities where required.

Identify opportunities to improve processes, systems, and customer service standards. Work collaboratively with departments including Sales, Accounts, Logistics, Service, and external manufacturers to ensure customer requirements are met. Develop and support new sales channels, including online marketplaces such as Amazon and other e-commerce platforms. We're looking for someone who brings:
Experience in internal sales, sales support, customer service, account management, or a similar commercial role. Excellent communication and relationship-building skills. Strong organisational and project coordination abilities. The ability to multitask and manage competing priorities in a fast-paced environment. Confidence handling customer enquiries, quotations, and order processing. A proactive approach to problem-solving and continuous improvement. Commercial awareness with the ability to identify sales opportunities and upselling potential.

Strong IT skills, including Microsoft Office and CRM systems.