Administrator - Complex Needs Service

Administrator - Complex Needs Service

The closing date is 04 March 2026

Are you an excellent communicator with a passion for healthcare? We are seeking an enthusiastic and adaptable administrator to be part of the Complex Needs Service (CNS) in Worcestershire. CNS is a specialist service offering treatment for adults with Complex Emotional and Relational Needs across the county.

In this important role, you'll use your knowledge, experience & expertise to provide essential admin support to the team. No NHS experience required, but a non‑judgemental attitude, a passion for excellent patient care and being a team‑player is a must.

You will be a strong communicator, supporting patients, families and professionals. You will need to be responsive and adaptable to the needs of the service.

This role is 30 hours a week, Mon‑Fri and is based at Covercroft, Droitwich. We have processes in place that support flexible working requests.

Comprehensive induction and local orientation.

A wide range of opportunities for you to develop your skills and experience.

Please note the Trust is unable to provide sponsorship to work for this role; to apply you must have current right to work in the UK. If you are employed on an acceptable time‑limited visa, there is no guarantee of sponsorship at point of expiry.

A typical day as an administrator may involve:

• Maintaining patient records effectively and accurately
• General office duties such as typing, scanning, photocopying, printing
• Scheduling appointments / meetings
• Composing and sending correspondence to a wide range of individuals
• Handling queries over the telephone and face‑to‑face from staff, patients, and others
• Handling queries over email and monitoring the Teams shared inbox
• Assisting the team with various administrative tasks
• Minute taking for a wide variety of meetings

Herefordshire and Worcestershire Health and Care NHS Trust works together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4,500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work‑life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

For more information, please visit our website. We encourage you to read the attached applicant guidance notes.

As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust's understanding of where you gained interest in working for the Trust.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

• Educated to vocational level 3 in Business Administration or educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

• Knowledge of a range of administrative/secretarial procedures
• Detailed knowledge of Microsoft packages
• Understanding of the Data Protection Act and NHS Code of Confidentiality

• Ability to challenge poor behaviour and be a positive role model
• Manage own workload and work independently as well as part of a team
• Positive attitude with the…