Senior Medical Secretary

Senior Medical Secretary

The closing date is 30 March 2026

We are looking for an enthusiastic and dedicated individual to provide a comprehensive administrative and senior medical secretarial service with the Redditch and Bromsgrove Older Adult Community Mental Health Team based at New Haven,Princess of Wales Community Hospital, Bromsgrove as a Band 4 Senior Medical Secretary.

The core working hours of the team are Monday to Friday 9-5 and the post is 15 hours per week.

There are opportunities to develop specialist skills and you will receive regular supervision. The role will bevaried providing the successful applicant with an opportunity to gain valuable experience within Older Adult Mental Health Services.

As a service we understand the importance of work life balance and strive to find individual ways to ensure that our team members can achieve this, whilst ensuring we continue to deliver the best service to our patients.

If you feel you wouldbe a great addition to our team and want to discuss how this role could workfor you, please get in touch with Jo Bowdler, Administration Manager on

Please note the Trust is unable to provide sponsorship to work for thisrole, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.

A typical day will include:

• Answering/ dealing with telephone enquires in a tactful and professional manner,recording any messages efficiently.
• Carrying out any digital dictation / copy typing duties for the medics using Big Hand Dictation.
• Making appointments as required and ensuring diaries are up to date.
• Keeping RIO(the patient electronic information system) up to date.
• Identifying urgent test results.
• Providing day to day supervision for the junior admin staff.

At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care. We run community hospital sand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over
100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures,and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

• Workas part of the Medical Secretary team to provide an efficient andsmoothrunning secretarial service to the Consultants.
• Make arrangements for appointments as required. Maintain a diary and appointment system for clinics and make arrangements for special appointments for patients/relatives, consultations in the home and emergency visits as required.
• Handle telephone enquiries regarding appointments, cancellations referring where necessary to the appropriate person and acting within the guidelines laid down.
• Undertake audio/copy typing duties, including reports, clinic letters, discharge summaries and other confidential documentation.
• Identify urgent results and bring to Consultants attention.
• Undertake other general office duties, which may include e-mailing, photocopying,scanning and filing.
• Attend service and clinical meetings, as required.
• Dealwith incoming and outgoing post.

The successful applicant should have aminimum of 3 years administrative / secretarial experience, minute taking experience and experience of the supervision / management of staff.

The successful candidate should have both organisational and interpersonal skills with the ability to work well under pressure. As the successful candidate will be dealing with patients, relatives and other healthcare professionals onthe phone /email, applicants must have excellent communication skills and willbe expected to have a courteous and efficient telephone manner. The successful candidate must be a good team player and enjoy working within a multidisciplinary team.

The team is busy, but supportive with a focuson staff well-being and development.

For full detail of theduties and criteria for the role, please refer to the job…