Operations and Delivery Lead

Location:

Bromsgrove Head Office with hybrid working

Contract type:
Permanent

Hours:

Full-time

This is an exciting opportunity to join our team at AFH Wealth Management.

AFH Wealth Management is one of the UK’s leading independent financial advisory and wealth management firms - providing expert advice and long‑term financial solutions to individuals, families and businesses. With more than 200 Advisers and 750 staff, we are driven by our culture, values and client‑centric approach.

We are looking for those of you who wish to be part of an established business and are keen to work in line with our strong growth plans. This is a full‑time, permanent opportunity and in return, you will receive a competitive salary and range of benefits.

The purpose of this role is to work closely with the Group Operations Director to provide senior‑level capacity, insight and delivery support across priority operational matters. The role is designed for someone who can be deployed quickly into defined areas of work, establish the facts, understand the root causes of issues, develop practical recommendations and then lead or support implementation through to completion.

• Undertake structured reviews of specific operational areas, processes, issues or opportunities as directed by the Group Operations Director
• Gather, test and analyse information from systems, documentation, stakeholder interviews, performance data and operational observation
• Identify root causes, constraints, dependencies, risks and opportunities for improvement
• Develop recommendations, implementation plans and decision papers for senior review
• Lead or support implementation of agreed solutions, ensuring actions are owned, tracked and delivered
• Produce simple delivery plans, action logs, status updates and escalation points as required
• Ensure implemented changes are embedded, understood and capable of being sustained by the relevant business area
• Provide flexible senior support on priority initiatives, operational pressures, remediation activity or business improvement work
• Maintain a strong understanding of operational performance, service standards, risks and improvement priorities.

• Ability to diagnose operational issues, analyse information and convert findings into action
• Understanding of operational controls, process improvement, risk management and service delivery
• Financial services, wealth management or regulated environment experience would be advantageous
• Strong analytical and problem‑solving skills, with the ability to simplify complex issues
• Excellent written communication, including concise briefing notes, recommendations nd executive summaries
• Confident verbal communication and the ability to ask effective questions during fact‑finding
• Strong planning, prioritisation and delivery discipline
• Commercial awareness and sound judgement when balancing risk, cost, service and practicality
• Ability to build trust quickly with stakeholders at different levels of the organisation

• Flexible working & holidays
  - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options as well as your birthday and Christmas Eve off. Plus, additional holiday days for long service.
• Professional development
  - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
• Pension
  - We offer a contributory pension scheme with Royal London, as well as death‑in‑service benefit.
• Loyalty Bonus Scheme - AFH employees are thanked for long service with a bonus and additional annual leave at 5, 10, 15 and 20 years’…