Customer Service Advisor

Position: CUSTOMER SERVICE ADVISOR
Customer Service Advisor
Stoke Prior, Bromsgrove
£25,000 per annum
Monday to Friday, 9:00am - 5:00pm (30-minute lunch break)

We are looking for a friendly, organised, and customer-focused Customer Service Advisor to join a busy and supportive office team based in Stoke Prior. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service.
You will be the first point of contact for customers, handling enquiries, processing orders, and working closely with internal teams to ensure a positive customer experience.

Customer Service Advisor Key Responsibilities

• Maintaining daily contact with existing customers
• Responding to customer enquiries via telephone and email
• Processing customer orders using Sage
• Managing returns and credit requests through Sage
• Working closely with the Sales Team to ensure customer satisfaction
• Providing efficient and professional customer support at all times

The successful Customer Service Advisor will have the following skills and experience:

• An excellent telephone manner and strong communication skills
• The ability to remain calm and professional in a busy environment
• Strong organisational skills and attention to detail
• Good working knowledge of Microsoft Office
• The ability to work efficiently while maintaining high levels of customer service
• Previous customer service experience is preferred but not essential

In return you can expect to receive a basic salary of £25,000 and a fantastic benefits package. If you are enthusiastic, reliable, and looking to develop your career within a growing and forward-thinking business, we'd love to hear from you.