Clinical Services Administrator

Primrose Hospice is looking to recruit a professional and motivated Clinical Services Administrator. This is an integral post within our Clinical Services Team and we are looking for someone who wants to make a real difference to our community. Based in Bromsgrove, Primrose Hospice provides compassionate care to patients with life-limiting illnesses and support for their family.

This is a really exciting time to join the Primrose Team. This post will be instrumental in helping us deliver our vision for the future of Primrose Hospice. Current services include:
Day Hospice, nurse led clinics and physiotherapy led by the Clinical Team; family support, living well and complementary therapies are led by our Family Support Team.

We offer a competitive salary, continuing contributions to the NHS pension scheme (for existing members) and NEST pension scheme for others, a package of employee support and development, EAP, flexible working opportunities, free onsite parking and refreshments. No weekend work is required.

The ideal candidate will have:

exceptional administrative skills, including minute taking and databases

RSA Level III and a Medical Secretarial qualification (preferable)

empathy and understanding of issues encountered by patients with palliative care needs (training and support will be given)

They must be a keen team player with good interpersonal and communication skills who believe that working with people at end of life is a privilege.

Please refer to Job Description for full details regarding this role.

The post holder will:

• provide effective administrative support to the Hospices Clinical Team under the guidance of the Head of Clinical Services.
• receive and respond appropriately to telephone and email enquiries, using personal initiative and remembering with sensitivity the patient / family group supported by the Hospice.
• work with the clinical team to produce and send all required clinical correspondence for patients, GPs and other health care professionals as required.
• prepare and take minutes of meetings within the Primrose Hospice, always maintaining strict confidentiality.
• provide digital support and in-house patient database / EMIS support and advice.
• undertake an EMIS administrator role which includes setting up and maintaining caseloads, creating templates, and waiting lists, scanning documents and support & guidance to clinical staff in the use of EMIS

Based in Bromsgrove and serving North-East Worcestershire, Primrose Hospice provides compassionate care to patients with life-limiting illnesses and support for families.

We offer:

• An opportunity to join a highly regarded local charity and participate in all its activities
• A chance to be part of a committed and supportive team who are providing caring and compassionate clinical services in an organisation rated Good by the CQC
• Access to training, development and clinical supervision
• Free onsite parking and refreshments
• Enrolment into either the NHS or NEST Pension Scheme (we will honour NHS pension scheme for existing members)
• Employee Assistance Programme
• Encouraged to support our wonderful fundraising and volunteering events where possible

Job Role:

The post holder will provide effective administrative support to the Hospice's Clinical Team under the guidance of the Head of Clinical Services.

Duties & Responsibilities:

• Provide digital support and in-house patient database / EMIS support and advice, secretarial and general office support to the clinical team with limited cross cover with Family Support Team administrators during times of leave.
• Receive and respond appropriately to telephone and email enquiries, using personal initiative and remembering with sensitivity the patient / family group supported by the Hospice.
• Undertake an EMIS administrator role which includes setting up and maintaining caseloads, creating templates, and waiting lists, scanning documents and support & guidance to clinical staff in the use of EMIS.
• Work with the clinical team to produce and send all required clinical correspondence for patients, GPs and other health care professionals as required.
• Work with the Clinical Nurse Specialist (CNS), contributing to diary management and supporting the day-to-day organisation of the outpatient clinic; this includes booking appointments and correspondence.
• Provide limited secretarial support for the CEO as necessary relating to clinical matters i.e., writing to GPs and the wider teams as requested.
• Provide general secretarial support for the clinical team.
• Prepare and take minutes of meetings within the Primrose Hospice, always maintaining strict confidentiality:
• Clinical Governance Committee
• Clinical Team/Nurse meetings
• Audit Group
• Quality meetings when required
• Work with the Data Compliance Officer to set up administration for developing services to ensure efficient service, data collection and data quality for the Clinical Team.
• Provide a limited amount of cross cover to the Volunteer Manager role during…