IT Technician - Helpdesk

Location: Fairfield

My well established Client is urgently recruiting for a proactive and customer-focused IT Technician to join their team for an initial 8 weeks, possibly longer and possibly permanent. Reporting to the Technology Lead and Service Delivery Lead, you'll provide first-line IT support, help maintain their IT infrastructure, and assist with the delivery of technology projects across the business.

Key Responsibilities

Provide first-line IT support via phone, email and the helpdesk system.
Troubleshoot hardware, software and user issues, escalating where necessary.
Manage IT helpdesk tickets, ensuring timely updates and resolutions.
Support user onboarding and offboarding, including device setup, account creation and access management.
Maintain IT asset registers, software licences and equipment inventories.
Prepare, redeploy and manage IT equipment, ensuring adequate stock levels.
Liaise with third-party suppliers and service providers.
Monitor mobile device and router usage and carry out routine system maintenance.
Support IT projects and attend company sites when required.
Contribute to continuous improvement initiatives and provide general IT support across the business.

About You

You'll have:

Experience in a first-line IT support or IT technician role.
Strong problem-solving and communication skills.
A customer-focused approach with excellent organisational skills.
The ability to prioritise tasks and work independently as well as part of a team.
A willingness to learn and support ongoing improvements.

This role is fully onsite and there maybe a need to work at weekends which will be paid at 1.5 the agreed hourly rate.
If you feel this role is a good fit for your skills and experience, please send an up to date CV for an immediate response and more information on the role / Client