Venue Manager

A Venue Manager is sought by Artrix theatre, a vibrant and dynamic arts venue offering a diverse range of live performances, films, and community events.

Located in Bromsgrove, it provides a welcoming space for both established and emerging talent, as well as an inclusive platform for the local community to engage with the arts.

To ensure the efficient and effective day to day management of the Artrix venue, providing a safe, welcoming, and vibrant environment for all visitors, staff, volunteers, and performers.

This role is pivotal in upholding our mission to enrich the community through diverse artistic and cultural experiences.

The Venue Manager will oversee daytime operational functions, focusing on conference, community class usage and any and all other daytime usage, managing bookers while fostering a collaborative team culture and promoting sustainable practices.

By optimising operational efficiency and enhancing the visitor experience, the daytime venue manager will contribute to Artrix’s long term sustainable success and its role as a vital community hub.

As Venue Manager, you will be responsible for the day-to-day management of the venue, overall venue.

Your daily duties will include:

Ensure that the venue conforms to all safety, legal, statutory, and contractual requirements and, with the relevant lead trustees, develop, maintain, and monitor appropriate policies and procedures for safeguarding, hygiene and health and safety.

Ensure that rooms and facilities are available in appropriate condition for use by performers, hirers and the public.

Manage conference events, leasing with client on number of guests, agreeing and facilitating room layouts and working along the venue manager to ensure requirements are met.

Communicating with the in-house cleaning team to ensure rooms are ready.

Assist the box office manager by increasing daytime box office coverage, answering client calls, taking messages and passing on to the team, selling tickets and answering any enquires from passing members of the public.

Attend twice monthly operations meetings, adding feedback about operations to the team and assisting with minutes.

Provide supportive, effective management of contractors and freelance workers, and, with the relevant lead trustee, of volunteers, ensuring fair implementation of appropriate policies and procedures to enable an open and dynamic work environment welcoming diversity.

Assist with the management of the venue in regard to marketing and outreach.

Assisting with Linked In posts, venue profiles on websites such as tagvenue.

Work with members of the Board of Trustees & Technical Manager, to prepare the draft annual budget for approval by the Board.

Feedback to operations team about any and all maintenance issues, logging and reporting on progress of any contractors assigned.

There may be occasional need to provide evening Venue Manager cover, if no other cover is available. This would be subject to prior agreement and overtime will be paid.

Proven experience in a similar role within a theatre, hospitality or arts venue, or in event management. Strong understanding of theatre/leisure operations, including technical requirements a logistics and food and beverage activities.

Excellent communication skills, with the ability to liaise with a range of stakeholders, including performers, promoters, staff, and the public.

Strong organisational skills and the ability to manage multiple events simultaneously. Proficiency in Microsoft Office and willing to be trained in venue booking systems (experience with Patron base or similar software is an advantage) and relevant accounting systems.

A proactive, problem-solving approach with excellent attention to detail. Ability to work under pressure and remain calm and effective during busy periods. Flexibility to work evenings and weekends as required by the event schedule.

Knowledge of the performing arts industry and current trends. Experience in negotiating contracts and managing budgets. Familiarity with hygiene and health and safety regulations within a theatre or event context. Familiar with event ticket systems/management systems…