Rent Officer

Job Title: Rent Officer
Location: Hybrid working (2 days office-based, 3 days from home)
Contract: Initial 12-week assignment
Hours: 37 hours per week, Monday to Friday
Rate: £25 Umbrella

We are currently seeking an experienced Rent Officer to manage rental income across a defined housing portfolio. You will play a key role in maximising income collection, preventing tenancy failure, and supporting residents to sustain their tenancies through early intervention and proactive engagement.

This is a hands‑on role requiring strong knowledge of rent recovery, welfare benefits, and legal processes, alongside excellent communication and customer‑focused skills.

• Manage rent accounts and take timely action to prevent and reduce arrears
• Deliver effective income collection and recovery in line with legislation and policy
• Provide advice on welfare benefits and support tenants to maximise income
• Prepare court documentation and represent the organisation in possession proceedings
• Carry out home visits, interviews, and rent surgeries within the community
• Work closely with internal teams and external partners including benefits services and support agencies
• Identify and refer vulnerable tenants for appropriate support to sustain tenancies
• Maintain accurate case records and performance data using housing IT systems
• Support service improvement initiatives and contribute to a culture of continuous improvement

• Minimum of 2 years' experience in a rent recovery, income, or housing management role
• Strong working knowledge of welfare benefits and welfare reform
• Experience of legal action relating to rent arrears, including court attendance
• Methodical, organised, and confident managing complex caseloads
• Customer‑focused with the ability to handle sensitive situations professionally
• Comfortable working independently and as part of a wider housing team
• Willing to travel locally and undertake home visits required

• Housing-related qualification (or working towards one)
• Experience working within a local authority or social housing environment
• Involvement in service or process improvement projects