Customer Service Administration Assistant

Job Title:

Customer Service Administration Assistant

Location:

Herefordshire, HR7 Salary: (Age 18-20): £22,285.90 per year, with a salary review on the successful completion of 3 month probationary period. (Age 21): £26,106.34 per year, with a salary review on the successful completion of 3 month probationary period. Job Type: Permanent. Full time, 39.5 hours. (Monday to Thursday 8:30am - 5:30pm and Fridays 8:30am - 5pm with 1 hour daily unpaid breaks) Do you have at least one year's experience in an office, administration, customer service administration or similar role?

Are you a fast learner with a keen eye for detail? If this sounds like you, we want to hear from you andyou'll find more than a job you'll find a path to professional growth with a company that's both rooted in tradition and working towards the future. About the Company A leading & innovative British trade manufacturer of a wide range of corporate & promotional merchandise & beautiful gifts.

They design, manufacture, print & finish all of the products they sell on site, with many unique products made from sustainable materials. Based in rural Herefordshire they employ 60 people at their factory in a team that has won many industry awards for their products and services. Sustainability is at the core of what we do, we are members of our trade association (the BPMA) with ISO
9001 Quality and ISO
14001 Environmental certification. We are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust and Herefordshire Wildlife Trust. We are also partnered with Ecologi and charitable supporters of The Hope Centre in Bromyard as well as Supporters of A Good Thing. The company believes in and prides itself in rewarding honesty, hard work, efficiency and creativity.

Job Overview Working as part of our busy Customer Service team, this office-based role provides practical administrative support through telephone answering, customer records, data entry, sample requests, sample stock maintenance and routine departmental administration following induction and appropriate training. The role requires accuracy, a friendly and professional manner, good organisational skills and a willingness to learn. Full training will be provided in the Companys products, manufacturing processes and database/CRM systems over time.

This is a development role with a structured route towards the broader Customer Service Administrator position. Additional responsibilities will be introduced progressively as training is completed and competence is demonstrated. Main Duties and Responsibilities General Administration and Customer Contact Answer incoming calls promptly and professionally in line with the Companys Service Level Standards; take accurate messages and transfer or refer enquiries appropriately.

The role does not involve cold calling. Complete routine administration, data entry, paperwork and electronic filing accurately, following induction and training, prioritise allocated tasks with guidance from the Trainee CS Team Leader and where needed, from the wider team. Check the accuracy of own work, raise errors or unclear instructions promptly and contribute practical suggestions for improvements within allocated administrative tasks.

Agree changes before implementing them. Undertake any other reasonable administrative duties required by the Company. Database and Customer Records Learn and use the Companys database/CRM and order management systems; create customer records and update customer, contact and order-related information in accordance with approved procedures. Check records for missing or inaccurate information, refer discrepancies to the appropriate colleague and maintain…