Social Care Navigator — Telephonic​/Call Center

Social Care Navigator I — Telephonic / Call Center

NYREACH (New York Research, Education and Community Health) is an independent 501(c)(3) nonprofit dedicated to advancing health equity through education, community-based programs, and direct service delivery for some of the Bronx's most vulnerable and underserved residents.

For over five years, NYREACH has been a trusted resource in Bronx County. Through the New York State Social Care Network, our team has conducted health-related social needs (HRSN) screenings and provided services through home-delivered meals and community programs. We deliver every service in a culturally competent, linguistically appropriate, and disability-accessible manner, with Spanish-fluent staff embedded in the communities we serve.

Our team of full-time staff and active community volunteers — including International Medical Graduates and community health workers — partners with local clinics and community organizations to meet residents where they are. We're looking for talented, motivated individuals to join our growing team and help keep Bronx families continuously covered and connected to care.

This position is ideal for individuals who want to make a meaningful impact by keeping vulnerable New Yorkers continuously insured. You'll be part of a community-rooted nonprofit with a proven track record of serving the Bronx, working alongside a team committed to health equity, with real opportunities to grow.

Position Title:

Social Care Navigator I — Telephonic / Call Center

Reports to:

Manager, NYREACH

Location:

2021 Grand Concourse, Bronx, NY 10453 (Field-Based)

Classification:
Full-Time | Non-Exempt

Schedule:

Monday–Friday, 9:00 AM – 5:00 PM (one weekend day per month may be required)

The Social Care Navigator I – Telephonic is a core member of the NYREACH call center team, conducting high-volume telephonic outreach to Medicaid members across New York City's five boroughs. Operating under the NYS 1115 Medicaid Waiver Social Care Network (SCN) program, this navigator engages members by phone to administer Health-Related Social Needs (HRSN) screenings, assess eligibility for enhanced SCN services, and connect members to community-based resources through closed-loop referrals.

In addition to telephonic member engagement, this role provides direct support to NYREACH's in-house food pantry, assisting with food distribution operations and connecting members to nutritional resources as part of NYREACH's food as medicine programming.

This position requires strong verbal communication skills, the ability to manage a high volume of inbound and outbound calls, disciplined documentation in SCN technology platforms, and a hands-on commitment to addressing food insecurity among the members we serve. The ideal candidate is a motivated, organized communicator who can build rapport quickly over the phone, navigate sensitive conversations with empathy and professionalism, and contribute to food pantry operations in a structured, team-oriented environment.

Key Responsibilities

Telephonic Outreach & Member Engagement

• Handle a minimum of 80 calls per day — a combination of outbound member outreach and inbound member inquiries — consistent with call center production targets.
• Conduct outbound calls to Medicaid members assigned through member lists to introduce NYREACH's SCN program and engage members in social care services.
• Receive and respond to inbound calls from members seeking information about SCN services, food pantry access, referrals, and program eligibility.
• Obtain verbal consent to conduct HRSN screenings and explain available services in a clear, accessible manner.
• Build rapport quickly over the phone, applying a person-centered, trauma-informed approach to engage members who may be…