Assistant Program Director - Jasper Hall

Assistant Program Director

Jasper Hall is located in the Bronx, NY area. with a total of 54 supportive housing units serving individuals who may be facing mental health challenges, substance abuse issues, or chronic illnesses, and who are transitioning out of homelessness. These units are DOHMH-funded by contract.

This Assistant Program Director (APD) position requires a thorough understanding of relevant service delivery concepts and structures, including strong knowledge and experience with serving clients within mental health systems, and the ability to access and negotiate the full range of services for recipients. It also requires strong supervisory and administrative skills and the ability to interface effectively and efficiently with colleagues to ensure quality services and program operations.

Furthermore, it requires good decision-making skills and the ability to identify and facilitate necessary programmatic change. It requires attention to detail, strong writing and verbal communication skills, and strong computer literacy. We are interested in candidates who are passionate about this population and Supportive Housing principles, with exceptional engagement skills within a trauma-informed context, and someone who is highly creative in programming and leveraging community resources, while inspiring their team.

Specific experience with DOHMH-funded contracts preferred.

The Assistant Program Director is responsible for direct supervision of the Case Managers. In partnership with the Program Director, the APD helps to develop the clinical aptitude of a high-functioning team in an environment that is an engaging and rewarding place for staff to work and that promotes a culture of continuous learning, professional development, and quality improvement. The Assistant Program Director ensures clients receive services that support housing stability and quality of life, and that meet regulatory and agency standards by leveraging individual and group supervision, reporting instruments and dashboards, and regular chart review.

The APD also shares leadership with the Program Director in facilitating a culture where the values of diversity, equity, belonging, inclusion, and justice are explicit and well-integrated into program culture in a way that emphasizes respect for all members of the community.

Essential Functions:

• Provide clinical supervision and coaching to case management staff
• Promote strategies that support learning and professional development
• Review and approve documentation completed by the case management team and ensure high standards of care and quality service delivery
• Conduct internal chart reviews in collaboration
• Review dashboards and monthly reports with staff to track outcomes
• Support the Program Director in developing site-specific policies, tracking and reporting instruments, and strategies that support outcomes accountability and quality service delivery
• Collaborate with Program Director in facilitating Clinical and Staff Meetings
• Provide clinical supervision in the development of treatment plans and in assessing for safety planning with the clinical team
• Identify community resources, facilitate referrals, and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services
• Develop supervision plans and accountability systems that manage reporting requirements and service standards
• Ensure staff use a harm reduction approach to support residents around issues of substance use
• Identify training and skill-building needs of the clinical team that will ultimately help promote high quality of life standards
• Support staff in actively engaging residents through regular apartment visits, community outings, and escorts to appointments as needed.
• Collaborate with Arete Property Management and Housing & Stability partners to help clients maintain their housing, support their successful transition to healthy independent living, and understand the terms of their lease.
• Collaborate with Cross Buildings to access full menu of supportive services designed to improve clients' wellness and quality of life.
• Collaborate with Compliance and QA/QI departments to standardize funder reporting, track outcomes, and engage in incident review and internal auditing processes.
• Develop and implement groups and programming that are client-centered and foster a supportive and inclusive community.
• Hire and train new staff, as well as manage the…