Implementation Specialist

Join to apply for the Implementation Specialist I role at Acrisure

• Drive client engagement by being the single point of contact for the client from post‑sale through the initial payroll processing period before the turnover to the Client Services Team.
• Develop strong client relationships through care, focus and quality in every step of the client experience.
• Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication.
• Compare and contrast the previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing.
• Assist clients to navigate and learn technical aspects and self‑service options.
• Self‑direct as circumstances change and priorities shift without micromanagement to support an entrepreneur‑spirited work environment.
• Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures.
• Build strong relationships with internal and external partners to achieve a top‑notch client experience and client retention.
• Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally.

• High school diploma or equivalent
• 1+ years experience in technology, customer‑facing role or sales
• Computer literate with strong technical aptitude and a drive to learn
• Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities
• Demonstrates client‑centric mentality with empathy, care and high engagement attitude
• Ability to successfully operate in an entrepreneurially spirited work environment
• Must have analytical, problem‑solving and critical thinking skills and be comfortable making quality decisions
• Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent
• High personal accountability to meet team and individual metrics
• Outstanding organizational and follow‑up skills
• 2+ years experience in Operations, Sales Support or client‑facing position
• Responsible for other duties or projects as assigned

This is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

This is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

• Physical Wellness:
  Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness:
  Generous paid time off and holidays;
  Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness:
  Immediate vesting in a 401(k) plan;
  Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care:
  Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Please visit here to learn more about our Recruitment Fraud Notice.

• Entry level

• Full‑time

• Information Technology

• Insurance

Referrals increase your chances of interviewing at Acrisure by 2x