Customer Service Representative

Join to apply for the FT Customer Service Representative role at National Fitness Partners
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Schedule:

Monday – Thursday, 10 pm – 6 am.

Hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.

Starting pay: $13 per hour.

At National Fitness Partners, we don’t just work in fitness—we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgment‑Free fitness experience.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

• We Are Accountable – Self‑starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

• Growth opportunities – over 90 % of our management team started as an entry‑level team member.
• Competitive pay with hourly increases at 180 days, 1 year and every 6 months after the first year.
• Shift‑differential pay for select shifts.
• Paid time off for all employees.
• 401(k) Retirement Fund with employer match up to 4 %.
• Health Insurance Options: health, dental, vision, family life insurance, and more.
• Basic life insurance & short‑term disability 100 % company‑paid.
• Employee Assistance Program.
• Free Employee Black Card membership.

• Answer phones in a friendly manner using an information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote our unique fitness instruction classes (PE@PF) to active members and new members.
• Provide a clean, sanitized, and safe club environment.

Entry level

Full‑time

Other

Wellness and Fitness Services

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