Customer Service Representative

TWO MEN AND A TRUCK
® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

• Base pay of $15/hour.
• Opportunities to earn commission dependent on experience.
• Health insurance available.
• Career advancement opportunities.
• Paid vacation and holidays after one year of employment.
• 401k match up to 4%.
• Monday – Friday, 9 a.m. – 5 p.m.
• Saturday, 8 a.m. – 12 p.m., as needed.

• Provide outstanding customer service on all calls and online inquiries.
• Recommend moving services and products based on cost, availability, and customer specifications.
• Input information into internal move software to provide accurate moving estimates and schedule moves.
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
• Prepare move-related paperwork and documents.
• All other duties as assigned.

• High school diploma or GED;
  Associate degree in a related field preferred.
• At least 1 year of sales and/or customer service experience.
• Excellent customer service skills: effective listening and communication.
• Ability to multi-task and enter customer data into move software while on the phone.
• Confidence to initiate customer contact and comfortable asking for the sale.
• Willing to submit to pre-employment background check and drug screen.
• Creative problem-solving skills.
• Exceptional organization and time management skills.
• Strong team player who works productively with a wide range of people and personalities.
• Bilingual is a plus.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Brook Park, Ohio. The employer at this location is North Coast Moving Enterprises.