Retail Associate

Retail Associate

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is looking for a Retail Associate to join our mission‑driven team. If you are enthusiastic about retail, excel in a team‑oriented environment, and are dedicated to achieving success, we want to meet you.

Join the Retail Team at Goodwill – Make a Difference and Change Lives Every Day! Turn your passion for helping others into a rewarding career that delivers exceptional customer experiences.

• Bonus incentive plan
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount
• Medical, dental, & vision benefits at a fraction of the premium cost (full‑time only)
• Short‑term & long‑term disability insurance at no cost
• Life insurance at no cost
• Paid holidays
• Retirement plan with company match incentive

For over a century, Goodwill has empowered individuals through skill‑building programs and services. While we are best known for our retail thrift stores, our true impact lies in the job training and employment support we provide to help people achieve economic independence.

As a Retail Associate you will create an inviting and efficient shopping experience, support smooth store operations, work collaboratively with a passionate team, and directly contribute to our mission of improving lives through the power of work.

• Deliver exceptional customer service by warmly greeting and assisting shoppers.
• Answer customer inquiries and provide product recommendations with a positive and professional demeanor.
• Foster a welcoming and inclusive environment to enhance the shopping experience.
• Support the team in meeting and exceeding sales goals and key performance indicators (KPIs).
• Actively promote store promotions and initiatives.
• Collaborate with teammates to overcome challenges and share best practices.
• Participate in team meetings, offering ideas and insights to improve store performance.
• Restock shelves, organize merchandise displays, and conduct inventory counts.
• Maintain a clean, safe, and organized store environment that aligns with company standards.
• Adapt to changing business needs, multitask effectively, and stay calm under pressure in a fast‑paced environment.

• A passion for retail and delivering outstanding customer experiences.
• Strong teamwork and communication skills with a proactive attitude.
• Flexibility to adapt to a dynamic retail environment and prioritize tasks effectively.
• Experience in retail, sales, or customer service is a plus, but not required – we will provide the training.

By joining Goodwill, you’re not just starting a job; you’re contributing to a legacy of positive change in your community. Every day you will help transform lives through the power of work while enjoying a fulfilling and dynamic retail career.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.

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