Office Manager

Elevate Your Career with Central Air, LLC. A Premier HVAC Opportunity Are you ready to join a distinguished HVAC leader who has been revolutionizing comfort solutions for the Brookfield, CT community for almost two decades? At Central Air, LLC., we have consistently set the industry standard with our unwavering commitment to excellence and unparalleled customer service. As we continue to expand, we're on the lookout for dynamic individuals to join our team and shape the future of HVAC services.

Why Choose Central Air: At Central Air, we pride ourselves on being more than just a workplace; we're a community that values growth, innovation, and fostering lasting relationships. By becoming a part of our team, you're opening doors to:

Pay Range: $30.00/hr to $35.00/hr, depending on experience

Comprehensive Benefits: Including paid holidays and vacation

Career Advancement: Central Air believes in nurturing talent from within. As you thrive in your role, you'll have access to professional development opportunities that pave the way for a fulfilling career path.

Responsibilities: As a vital member of our team, you'll play a pivotal role in our daily operations.

Key responsibilities include:

• Serving as a professional and ethical ambassador of the company, upholding our values and integrity
• Adhering to company policies and procedures to ensure consistent and high-quality service
• Providing guidance to the inside team members and stepping in to support in their absence
• Mastering various software programs to facilitate seamless business operations and training new team members
• Offering exceptional customer service by addressing incoming calls and online inquiries effectively
• Swiftly and diplomatically resolving client concerns, escalating as necessary
• Ensuring meticulous data entry and overseeing database accuracy
• Collaborating with the owner(s) and management for weekly, monthly, and yearly reports
• Offering administrative support to management and ownership
• Maintaining an organized and inviting office environment
• Participating in after-hours on-call dispatch rotations
• Leading and supervising administrative staff

Requirements: To excel in this role, you'll need:

• A minimum of 2+ years' prior experience in Office Administration/Management
• 2+ years of experience with full-charge bookkeeping
• A proven track record of at least two years in high-level customer service roles
• Exceptional organizational and time management skills
• Strong written and verbal communication abilities
• Proficiency in managing multiple projects simultaneously
• Comfort with learning and utilizing software applications confidently and accurately
• Advanced familiarity with Microsoft Office and Google programs
• A collaborative spirit to achieve team goals
• The capability to work independently with minimal supervision
• Geographical knowledge of our service area or aptitude for map reading
• Utmost confidentiality when handling sensitive organizational material
• A customer-centric approach and the ability to deftly resolve concerns while preserving relationships
• Service Titan experience preferred

Join us at Central Air, LLC., where innovation meets tradition, and your career journey is nurtured every step of the way. Apply now to be a part of our thriving legacy in HVAC excellence.