Operations Manager

Position Summary

The Operations Manager is a member of the Store Management team and drives store execution, performance and consumer loyalty to CVS/pharmacy through excellent customer service.

• Overall store management, supervision and policy implementation.
• Sales and inventory management.
• Employee staffing, training and development.
• Financial management.
• Customer service leadership.

• Lead others and work effectively with store crews.
• Supervise, assign and direct activities of the store’s crew.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support Store Manager with action plans for operational and service improvement.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

• Experience as a retail manager or supervisor.

High School Diploma or equivalent – preferred but not required.

$17.85 - $31.00 hourly.

• Affordable medical plan options, a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.