Contracts Coordinator

The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, Spry Engage, Spry Mobile, and Spry Wallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.

Contract Administration

• - Maintain and organize SpryPoint’s signed client contract records in Google Drive, including filing executed agreements, amendments, and order forms in the correct client folders with consistent naming conventions.
• - Track contract status across active negotiations, amendments, and renewals; flag upcoming deadlines and renewal windows to the Director.
• - Manage the Docu Sign execution queue: prepare envelopes, confirm signer details, route for signature, and confirm executed documents are filed correctly upon completion.
• - Maintain the reseller and cooperative purchasing agreement register, including Veolia, Iron Brick/OMNIA, NCPA, and similar arrangements.
• - Audit and reconcile contract records against the client portfolio on a periodic basis, identifying gaps and inconsistencies for Director review.

Document Production

• - Populate contract templates (MSAs, amendments, order forms, NDAs) with client-specific information under direction from the Director.
• - Assemble and format exhibits, schedules, and order form tables, including accurate pricing population from billing records or quotes.
• - Produce clean Word documents with proper formatting, tracked changes where required, and consistent styling that matches SpryPoint’s document standards.
• - Prepare first-draft correspondence for Director review, including transmittal letters, execution instructions, and routine client or vendor communications.
• - Convert, clean, and reformat documents received from counter parties (PDFs, legacy formats, poorly formatted redlines) into working documents.

Process Coordination

• - Triage inbound contract requests from the sales team (AEs), gather required context, and route to the Director with a clear summary of the request and relevant background.
• - Track open items across active negotiations and follow up with internal stakeholders (AEs, Finance, Advisory Services) to gather inputs the Director needs to respond to redlines.
• - Coordinate with…