Enterprise Operations Customer Relationship Representative Professional Brookhaven

The Client Relationship Representative (CRR) is responsible for enhancing client satisfaction and driving AR cash collections. The CRR assumes a leadership role at each of their accounts. They develop and maintain strong client relationships in key areas including IT, purchasing and AP as well as at the Executive level. They leverage these relationships to drive value to IBM through improved cash/DSO results.

Your role and responsibilities

The CRR possesses a deep knowledge of client AP systems, PO/contract processes and pay terms. They take ownership of key customer issues and coordinate resolution by using their strong internal relationships with Sales, Project teams and billing teams. The CRR addresses client disputes related to incorrect invoicing, PO issues and contractual terms. They bring the key IBMers together at the right time to address and resolve client concerns.

They consult with the client about e‑tool and B2B offerings and encourage client use of IBM tools that can lead to greater productivity for Clients and IBM. The CRR is responsible for attainment of key AR measurements: TD, Over 90 and Aged items. They lead AR reviews, manage team tasks and collaborate with cross‑functional teams to ensure strong DSO results.

The CRR works with Sales teams to understand significant pipeline deals. They may be asked to share their account expertise regarding payment terms, control concerns, etc. They assume responsibility for administrative tasks to allow Sales teams to focus on selling. They proactively share insights and experience with the client’s procurement team to help avoid downstream issues relating to accounts receivable and disputes.

The CRR mentors new sales team members and AR CSRs as needed. They operate using the Agile/Accelerate model including participation in Stand‑Ups with their Squads.

High School Diploma/GED

Bachelor's Degree

• Communication skills in speaking and writing. Hold the ability to communicate and dissert IBM processes and requirements across organizations and externally.
• Client relationship skills
• Leadership and negotiation skills
• Understand IBM’s Q2C processes.
• Understand and be able to follow the Accelerate model in daily operations.

• CCS
• Engage AR
• Knowledge of collaborative tools

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on‑going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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