Patient Service Representative

Job Overview

Join Peachtree Immediate Care as a Patient Service Representative at our Brookhaven location. This full‑time position requires 12‑hour shifts with rotating weekends. Employees must be willing to float between Brookhaven, Midtown, and Edgewood Clinics.

Responsible for providing the Perfect Patient Experience. Greet patients, create and manage appointments, update patient and insurance information in the computer system while verifying health insurance benefits and eligibility. Explain payment policies and billing/collections processes.

• Greet, register, instruct, discharge, and provide general assistance to patients.
• Obtain demographic and financial information and enter it into the computer system.
• Verify insurance eligibility and relay relevant information on payment policies, billing, and collection processes.
• Determine and collect copays, coinsurance, deductibles, past‑due balances and other financial responsibilities; maintain and balance the cash drawer.
• Answer the telephone promptly, place virtual messages, and return voicemails.
• Perform clerical tasks as required.
• Multitask effectively; open, sort, and screen mail.
• Assure the readiness of the facility each day.
• Assist patients with required processes (e.g., CCPA, Self‑Pay, Out‑of‑Network).
• Maintain a warm, outgoing personality with excellent telephone etiquette and the ability to work under pressure and accurately.

• High school diploma or equivalent.
• Ability to work independently, as part of a team, and with patients in a high‑paced facility.
• Reliable transportation to commute to assigned regional offices.
• Availability to work all shifts, including day, evening, and weekend hours as needed.
• Basic computer skills, including Microsoft Word and Excel.
• Detail‑oriented with excellent interpersonal communication skills.

Work occurs in clean, well‑lit, heated, and air‑conditioned areas. Exposure to unpleasant sights, smells, and infectious diseases is possible. The schedule depends on department needs and current staffing patterns; holiday and weekend work may be required.

Entry Level

Full‑time

Health Care Provider

Hospitals and Health Care