Scheduler, Healthcare

Scheduler role at Children's Healthcare of Atlanta

Work Shift
Day

Work Day(s)
Monday-Friday

Shift Start Time
8:30 AM

Shift End Time
5:00 PM

Worker Sub-Type
Regular

Children’s is a leading children’s hospital. Every team member is essential to our mission of making kids better today and healthier tomorrow. We put people first and are committed to a culture of care.

Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians, diagnostic staff, office staff, and patients via phone, fax, and email to ensure accurate and effective scheduling. Works collaboratively to support safe patient care and promote a safe environment at Children’s Healthcare of Atlanta.

• High degree of computer accuracy
• Completion of a medical terminology course or equivalent experience

• One year of clinical scheduling experience in a clinical discipline or completion of an approved externship
• For Radiology: experience in a clinical or healthcare setting

• High school diploma or equivalent

• No professional certifications required

• Word processing accuracy
• Stress management and conflict resolution professionalism
• Effective oral and written communication
• Excellent organizational skills
• Self-direction and adherence to standard procedures
• Outstanding customer service skills
• Fluency in Spanish or another language

• Schedules patient appointments for medical procedures for the designated department, resolving discrepancies with doctors' offices.
• Coordinates all aspects of procedure scheduling and follows guidelines for each scheduled procedure.
• Collects and confirms patient demographic and insurance information and enters data accurately into the scheduling system.
• Stays aware of insurance authorization needs and follows department policies on appointment confirmation.
• May coordinate all aspects of protocol scheduling for specific modalities in accordance with hospital policy.
• Confirms schedule with doctors' offices and resolves any conflicts.
• Communicates instructions related to appointments to doctors' offices and parents.
• Utilizes computerized scheduling system and electronic order management functions.
• Assists in identifying ways to improve scheduling processes.
• Completes quality assurance for all scheduled patients.
• May precept new schedulers in standard procedures, quality control, and continuous improvement programs.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age veteran status, disability, or any other characteristic covered by applicable law.

1575 Northeast Expy NE

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