Grand Applications Analyst

Information Technology Application Support Analyst

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Work Shift:

Day

Work Day(s):
Monday-Friday

Shift Start Time: 8:00 AM

Shift End Time: 5:00 AM

Worker Sub-Type:
Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture:
People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Provides strong analytical and troubleshooting skills proactively for implementing and supporting clinical technology applications for the Children’s Healthcare of Atlanta user community, including but not limited to Epic Grand Central and Epic ASAP. Advocates for user needs and coordinates support requests within Information Systems & Technology. Supports efforts which ensure safe patient care and services by developing and delivering clinically and technically sound solutions for customer technology needs.

Acts as liaison among various operational business partners, Information Systems & Technology, and vendors. Consults with and advises clinical departments on operational integration of available technology. Functions as technical subject matter expert on various clinical and technical initiative teams. Provides internal and external training and mentorship.

• 2 years of experience in application, modules, or equivalent systems in an operationally related business
• Experience in leading complex projects from inception to completion with minimal supervision

• Experience in healthcare
• Epic certification in Grand Central
• Epic certification in ASAP Emergency Department
• Experience with Epic reporting suite (Cogito, Clarity, Caboodle)

• College degree in operationally related area or equivalent experience

• No professional certifications required

• Proven strong oral and written communication skills with a diverse population
• Proven organizational, problem-solving, analytical, and time management skills
• Strong interpersonal skills to interact positively and productively with teams across organizational lines
• Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements
• Flexibility to manage multiple initiatives and shift priorities based on business needs
• Ability to perform job duties independently with minimal supervision and assist other team members in leading complex projects from inception to completion

• Functions as business partner with service lines, departments, individuals, and coworkers.
• Primarily supports the transfer center, transport, trauma, emergency services, and urgent care operational areas.
• Develops in-depth knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
• Creates/modifies/advises/trains on workflow improvements regarding system usage and design.
• Establishes and leads regular meetings proactively with department heads and/or superusers to identify, document, and prioritize their needs.
• Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
• Coordinates operational and capital project requests with appropriate Information Systems & Technology and operational teams.
• Acts as primary contact for supported applications regarding system down time.
• Leads delivery of technical consulting and support services and solutions with minimal management input.
• Takes primary ownership for Epic and other applications software and file maintenance support for break-fixes, optimizations, special updates, upgrades, and implementations.
• Leads/facilitate system design, validation, and/or remediation sessions.
• Resolves highly…