BIT Engineer

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The primary role of the BIT Engineer for Post Production Technology will be to provide Tier 2 support for media creation workstations and infrastructure for News and Sports. The core responsibilities include, but are not limited to, managing and resolving requests from clients, maintenance and patching of systems, and partnering with Tier 3 team members to implement new systems and workflows.

The position requires fluency with Adobe Creative Cloud suite, and knowledge in various edit and graphics tools such as Cinema4D, Davinci Resolve, plugins, render farms, desktop virtualization, storage, MAM/PAM and video standards and compressions.

You must possess a forward-thinking approach, anticipating challenges, initiating solutions and actively seeking opportunities to improve processes and outcomes without solicitation. A willingness to maintain a flexible schedule in support of production changes, perform varied tasks with no supervision, set work priorities, solve technical problems and document/communicate resolution to problems are essential to be successful in this position.

• Incidents & Service Request Management:
  Solve problems reported by customers in Service Now
• Change & Knowledge Management:
  Document system changes, problem resolution and author/update process and workflow documentation in Service Now and/or Confluence
• Testing & Analysis:
  Conduct experiments with new products/features/versions in development environments to ensure targeted outcomes do not impede production, performance or conflict with WBD security standards
• Collaboration and Communication:
  Collaborate closely with peers and clients to address issues, communicate expected outcomes, and set expectations for both scheduled and unscheduled work.
• Client Onboarding:
  Assist with the onboarding of users into company wide production systems and SaaS
• Vendor Case Management:
  Log cases with vendors; coordinate vendor remote sessions for problem triage and attend recurring vendor incident calls.
• Hands-on:
  Build, configure & troubleshoot full-stack complex ecosystems of media systems, including networking, Media Asset Management, AV routing, and desktop virtualization
• Systems Lifecycle Management:
  Manage the setup, maintenance, onboarding, and retirement of systems

• Centers of Excellence:
  Develop & disseminate technical expertise;
  Improve Process and Efficiency;
  Foster innovation and Continuous Improvement;
  Support strategic initiative;
  Lead vendor on production defects, feature, and service agreements.
• Problem Solving:
  Solve complex technical & operational issues autonomously and communicate solutions to Operational & Engineering leadership
• Technical Guidance:
  Provide technical direction and mentorship to associate engineers, helping them to develop skill and knowledge
• Best Practices & Standards:
  Implement systems per company best practices and standards; setting standards when they do not exist

• 3-5 years demonstrated expertise in systems or production engineering
• College degree, trade certification or equivalent work experience
• Proficient with core business, process analysis, quantitative analysis, communication, and information technology concepts.
• Able to communicate effectively and tactfully with all levels of personnel within and external to the organization, and quickly assimilate new business & technology concepts.
• Able to work all…