Inpatient Orders Team Lead

Job Family

IT Business Partnering

Mid-Senior level

Full-time

Information Technology and Engineering

Hospitals and Health Care

Day Shift

Monday-Friday

8:00 AM – 5:00 PM

Regular

Supervises a team of Information Systems & Technology professionals who provide implementation support, technology consultation, and operational support to the Children’s Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests, trains, coaches, and mentors team members, and serves as a point of escalation for support and expert resource needs. Takes lead role in working with management to research and propose application support strategies and goals.

Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.

• 5 years of experience in a healthcare or business environment
• 2 years of employment at Children’s Healthcare of Atlanta in an applications support capacity or similar healthcare industry experience
• Experience in generally known project management software and commercially available healthcare and business software packages
• Research experience is required to work in the Research department

• EPIC experience and an EPIC certification are preferred if working in the Research department

• Degree from accredited senior college or equivalent experience
• Bachelor's degree in computer science, business, nursing, or equivalent, if working in the Research department

• No professional certifications required

• Ability to lead projects from inception to completion without management supervision and to provide leadership support to other team members
• Excellent oral and written communication skills
• Well-developed and proven organizational, problem-solving, analytical, and time management skills
• Project management, customer service, and support skills
• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
• Must be able to work on multiple projects concurrently
• Must be able to apply creative methods to analyze and enhance workflow efficiencies
• Ability to develop and maintain good working relationships and interact positively and productively with teams across organizational lines, including administrative and executive staff
• Expert knowledge of hospital system business or clinical content deemed a part of core health information systems

• Collaborates proactively with department leaders to identify/prioritize needs and define/commit to deliverables.
• Leads team to ensure deliverables are met.
• Maintains strong and productive relationships with department leaders and application vendors.
• Ensures team is building positive and effective relationships with internal and external customers.
• Acts as point of escalation for issue resolution.
• Advocates user perspective.

• Ensures team members are focusing efforts on identified priorities.
• Maintains/develops technical expertise and growth.
• Provides on-call coverage as assigned and ensures team coverage.
• Participates in and leads cross team efforts and initiatives for process improvement and issue resolution.

• Ensures projects and documentation follow Information Systems & Technology project management protocol and policies.
• Manages support turnover processes to ensure project team addresses ability to support systems post‑live, including delivering complete system documentation.
• Monitors team’s effectiveness by utilizing project, issue, and resource management tools to oversee team allocation of resources and assignments.

• Exemplifies and serves as a resource to team members for existing and new policies and tools, e.g., change management, time reporting, queue management, and service level agreements.
• Ensures team provides appropriate support documentation, status, and issues resolution reporting.
• Participates in internal Information Systems & Technology leadership…