Director of Restaurant Operations

## Full

Job Description {#job Description

Title}

• Director of Restaurant Operations

The Director of Operations serves as the leader of the High Performance Leadership Team (HPLT) and is primarily positioned in the Front of House, although this role requires operational expertise in all BOH duties as well. Thisleader works in conjunction with Directors of both FOH and BOH to ensure that all operational areas are working in tandem to achieve our strategic goals.

Primarily responsible for operational decisions & planning regarding all things front counter, dining room & guest satisfaction of inside interactions, the Director of Operations provides leadership in every aspect of the restaurant and retains overall responsibility for operational performance to ensure our "
*** Winning Hearts***"

• Every Day***" strategy is met all day every day throughout the restaurant. This individual must have

a passion for service, people, and Operational Excellence. The Director of Operations works intandem with other Directors and leaders to ensure training and process standards are implemented to maintain Chick-fil-A's world class service. This leader is a key resource to introduce and implement systems and best practices learned from Chick-fil-A trainings andother stores in the area on customer service and Operational Excellence; always ensuring thatthe mission statement of the restaurant (To serve quality food in a fast, clean, and friendly environment while enriching the lives of our guests through genuine care) is being lived out.

This Director reports to the Operator.

• Develop Business Plan for the year with the Operator defining measurable goals and a

plan to reach them regarding hospitality, front counter operations, sales goals, and cleanliness scores.

• Facilitate weekly Director meetings and sit in on FOH & BOH Leadership team meetings

biweekly

• Embody & cast Operator's vision, mission, and values to our team
• Embody & cast Chick-fil-A's Corporate Purpose to our team

• Continuously coach your team
• Coordinate and lead meetings with FOH Directors and Team Leaders to provide direction, evaluate performance and foster synergy within the FOH team.

Delegate responsibilities to junior leaders and high performing team members to help grow the team and the business.

• Collaborate with other Directors on how the FOH supports the overall vision and growth plan of the restaurant and other aspects of the business including Kitchen and Drive Thru

Hold your team accountable for their responsibilities and enforce standards

Complete evaluations for all leaders and team members on your team on schedule(30:60:90:90)

• Coach the behaviors of all Managers, Team Leaders and Team Members who work in the FOH. Those behaviors include but are not limited to:

• Sense of urgency that creates surprisingly fast speed of service
• Attention to detail that ensures a refreshingly clean environment
• Execution of systems that ensure a consistent quality experience
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the FOH
• Partner with the Director of Training & Talent to recruit & select Hospitality Professionals

and identify training areas of opportunity in the FOH. Complete and distribute the two-week schedule on time (no later than Friday's at 6 pm). Serves as the primary point of contact with visiting Operators and leadership teams. Promotes unity among all team members and leadership through effective and timely communicates vision, events, key elements of business plan, etc. to the team.

Maintains healthy relationships with all levels of leadership.

• Ensure all Chick-fil-A provided systems, pro esses and standards are in place to deliver
  
  Crave‑able…