Client Specialist

Client Specialist

Join to apply for the Client Specialist role at Twin City Fan & Blower.

• Assist TCF outside sales representatives via phone and Jira tickets with scheduling, status updates, drawing statue, expedite requests, shipping information, tracking, delivery, billing, freight issues or shortages, etc.
• Work with operations and internal sales on order and shipping expedite requests from outside sales reps and customers.
• Provide bill of lading (BOL), packing slips, delivery receipts, balance reports, commercial invoices and customs documents as requested by outside sales reps, customers or freight carriers.
• Follow up with purchasing on purchase requisitions (PO) for drop ship orders. This includes order status and tracking.
• With assistance, provide specs and cut sheets for purchased parts to customers.
• Work with Representatives to manage damaged or late Customer Supplied Parts.
• Process basic no charge warranty issues or sales concessions for replacement components or products that are missing or wrong. (customer complaint process)
• With guidance, issue return material authorizations (RMA) for wrong parts, returns, rework, and freight claims.
• Work with outside sales reps, customers, logistics department, manufacturing and freight carriers on lost, mixed up, freight damaged shipments to foster a positive customer experience.
• Develop a strong understanding of TCFC products.
• Collaborate with Sales Coordinators and sales teams to ensure the customer’s needs are met.
• Live, Act, and Behave by TCF Core Values.
• All other duties as assigned.

• Associates degree preferred or related experience.
• 1+ years of relevant experience in customer service.
• Proficient computer skills, especially Microsoft Office applications.
• Ability to learn software systems, sales processes, and product line.
• Ability to manage multiple tasks simultaneously.
• Excellent organizational skills and attention to detail.
• A resourceful, driven and resilient approach.
• Ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Possess the capability to engage with customers, co-workers, and vendors in a respectful manner.

• Standard office environment.
• Ability to occasionally lift up to 20 pounds.
• Ability to occasionally climb, balance, stoop, kneel, reach.
• Ability to work extended hours.

• Full benefits package including medical, dental, vision, life insurance, 401K plan with employer match, and short/long-term disability.
• Employee assistance programs, education reimbursement, paid vacation, holiday pay, and volunteer time.
• Home ownership savings program, pet insurance, and more!

• Entry level

• Full-time

• Other

• Machinery Manufacturing

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