Lead Teller

POSITION SUMMARY

The Lead Teller supports daily branch operations by providing superior customer service and ensuring efficient, accurate handling of transactions. This role serves as a resource to the teller team, offering guidance, coaching, and support to maintain high performance and adherence to bank policies and procedures.

The essential functions include, but are not limited to the following:

• Portray a positive company image and engage in professional, friendly communication with customers
• Demonstrate a strong understanding of customer service by consistently exceeding expectations in every interaction
• Accurately process customer transactions and issue receipts
• Cash checks and pay out monies after verifying endorsements, account balances, and transaction accuracy
• Balance and count currency, coin, and checks using manual or machine-based processes
• Assist customers with account inquiries, maintenance requests, and account closures

• Demonstrate full proficiency in teller, vault, ATM, safe deposit, and branch operational procedures
• Ensure timely completion of daily, weekly, and monthly tasks, including general ledger balancing, cash shipments, and audit requirements
• Conduct regular unannounced audits of teller drawers, vault, and ATM cash
• Maintain control over vault and ATM supplies, verifying incoming cash shipments under dual control
• Monitor and maintain appropriate levels of branch supplies and marketing materials

• Participate in and observe customer interactions to provide real-time coaching on service, sales, and referrals
• Provide leadership and support to the teller line, addressing questions, concerns, or transaction issues
• Support retail team in balancing, end‑of‑day procedures, and opening/closing tasks, including Saturday rotation
• Identify teller offages and transaction errors, assisting with resolution and providing performance feedback
• Recommend additional training and development needs to Branch Leader for individuals and team
• Partner with Branch Leader to monitor compliance with audit, regulatory, and procedural guidelines
• Contribute to teller performance reviews and collaborate on development plans for growth and improvement

• Open and service all deposit and certificate accounts, including checking, savings, money market, and business accounts
• Listen actively to understand customer needs and recommend suitable products and services
• Cross‑sell additional products through in‑person and outbound referral efforts
• Educate customers about banking services and provide tailored financial recommendations

• Perform other related duties and responsibilities as assigned by management.

• Associates degree required or equivalent work experience
• Minimum of one (1) year of experience in similar job duties

Central Bank is an Equal Opportunity Employer.

All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law.
We make all reasonable accommodations to meet the obligations under the Americans with Disabilities Act (ADA) and applicable state disability laws.