IT Operations Technician

Overview

IT Operations Technician at Epic (Epic Hosting). This role is based in Madison, WI, with relocation to the area required (reimbursed). Epic recruits nationally and provides relocation assistance.

• Monitor the hosting infrastructure stack and respond swiftly to problems.
• Employ investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex network, hardware, virtualization, and related issues.
• Engage with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

• Relocation to the Madison, WI area (reimbursed).
• A history of academic and professional success.
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Available to work second or third shift hours.
• Eligibility to work in the U.S. without sponsorship.
• COVID-19 vaccination.

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route.
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS.
• CompTIA+, CCNA, Network+, or Linux+ certification.
• Knowledge of VMware.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services

As an Equal Opportunity Employer, Epic believes inclusive teams design software that supports the delivery of quality care for all patients. Please see our non-discrimination statement at