Systems Administrator – Kiteworks

Remote

Remote

Full time

JR03287

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

The Associate, Systems Administrator is an individual contributor in the Systems Administration job family, responsible for the implementation, administration, and ongoing support of the organization’s server and platform infrastructure. This individual is an experienced administrator on the systems administration team: applying and helping refine build and hardening standards, resolving escalations from the service desk and Analyst-level administrators, and providing day-to-day guidance to less experienced staff.

The Associate is responsible for the day-to-day administration of assigned platforms, including patch cadence, capacity, performance, and input into upgrade and lifecycle planning, and works independently on defined problems, escalating novel or high-risk decisions to senior staff. This role requires a degree of flexibility and collaborative working both within Technology and across the firm.

Essential Job Functions:

• Serve as an escalation point (Tier 2/3) for server, platform, and infrastructure issues referred by the service desk and Analyst-level administrators, escalating to senior staff or vendors where required.

• Support infrastructure work streams on site and project development efforts, providing solution design input, effort estimates, and technical risk assessment during the planning phase.

• Gather and document system requirements across project teams and support the infrastructure build, cutover, and transition of new products and services into post-launch operations throughout the life of the product or service.

• Maintain the patch and release cadence for assigned platforms; author change records, including risk assessment and rollback plans, and present them at the Change Advisory Board.

• Administer the Kiteworks platform, including secure transfer policy configuration and enforcement, vendor escalation, and escalated end-user support.

• Ability to communicate effectively with your technical peers as well as non-technical staff.

• Maintain build standards, hardening baselines, runbooks, and technical procedures for assigned platforms, and contribute updates as systems and configurations change.

• Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications.

• Provide day-to-day guidance to Analyst-level administrators and review their work for technical accuracy and standards compliance.

• Configure and maintain monitoring, alerting, and performance baselines for business-critical systems, and perform capacity planning and tuning to prevent delays and outages. Other activities as may be assigned by your manager.

• Support restoration efforts on Severity 1 and 2 infrastructure incidents; contribute to root cause analyses and complete assigned corrective actions.

• Develop and maintain automation and orchestration scripts (Power Shell, Python, Terraform) that standardize routine administration tasks.

• Maintain backup and recovery configuration for assigned platforms, perform periodic restore testing, and support disaster recovery and…