Quality Assurance Supervisor

Quality Assurance Supervisor page is loaded## Quality Assurance Supervisor locations:
Brookings, SD (East) time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-100622
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* Job Description:

** This person is responsible for leading a successful team of Quality Assurance Analysts and Specialists for the National Products department in a dynamic and detail-oriented environment. This person will maintain high performance standards while ensuring consistent and timely delivery of quality assurance reviews and user acceptance/production validation testing for mission-critical vendors, currently in the Fintech industry.
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* Qualifications:

** This person should have a minimum of an associate’s degree, plus three years of related work experience, or the equivalent. Previous experience in customer service or quality assurance is required, with a proven ability to effectively communicate. Prior leadership experience is strongly preferred. Success requires a demonstrated ability to critically think and problem-solve, lead with integrity and decisiveness, and be an active listener and knowledge facilitator.

Proficiency in SharePoint and Salesforce preferred.

Occasional travel may be required.
** Principal Responsibilities:
*** Lead the team and develop an atmosphere of teamwork, open communication and unity.  Provide oversight of all services offered.  Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.
* Hire, onboard, train, and lead a team of analysts and specialists. Ensure proper coverage and scheduling of staff to complete monthly reviews and product-based testing.
* Provide backup to QA Analyst and Specialist responsibilities, as needed, in the event of high volumes or time-sensitive testing.
* Foster a work environment that promotes positivity, productivity, accountability, collaboration, and fun.
* Along with other departmental leadership, develop and maintain quality assurance training documentation and new methods for training analysts and specialists.
* Monitor performance metrics to ensure operational effectiveness and consistent delivery of quality standards.
* Continuously coach staff to mitigate risk by identifying exceptions to approved procedures and compliance regulations.
* Collaborate with National Products Program Managers and other departmental leadership to monitor vendor’s remediation to quality assurance identified exceptions and testing defects.
* Promote collaboration between internal teams by facilitating knowledge sharing, aligning processes, and ensuring a cohesive approach to a high standard of oversight.
* Act in accordance with FBT policies and procedures as set forth in the employee handbook.
* Adhere to compliance procedures and participate in required compliance training.
** Compensation Grade
** Salary Grade 5
* First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete**. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at  or email
** Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance. 401(k) & ESOP Profit Sharing
* Employees are owners. Receive a match of up to 7% of your contributions to your retirement account. Wellness Program
* The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year.
** Education
* ** Student loan repayment assistance program.
* Tuition reimbursement.
* A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more. Volunteer Service Hours
* Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities.
** In-house Childcare & Preschool
*** Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.
** Our Culture:
** We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board.

** Work for us:
** Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.

We invest in our people:
Our communities have contributed to the success of our business and our families. In turn, this allows us to…