Optometric Assistant Part Time Job Brookline area,Massachusetts USA,Healthcare

Overview

Summary: The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Pay Class: Part Time, 0 - 19 hours per week

Pay Rate: $17.75 to $26.63 per hour

Responsibilities

Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.

Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.

For patients with remote appointments, assist patients through the remote eye exam process including, but not limited to:

Pre-testing and specialty testing and accurately documenting results in EMR

Initiate remote technician and remote doctor video conferencing

Assist remote doctor and remote technician to complete additional testing required for a remote exam

After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.

Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.

Preauthorize insurance in accordance with standard operating procedures.

In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.

Maintain patient flow to allow for doctor effectiveness.

Answer patients' clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.

Maintain complete and accurate patient records according to Company standards.

Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.

Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.

Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.

Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.

Participate in specialized training of all responsibilities and complete required clinical certification(s).

Ability to work flexible schedules to meet changing business demands to include traveling to other locations.

Education/Experience

One (1) year of related experience

Optical or Healthcare background preferred

Medical office/business professionalism required

HS diploma, GED or equivalent related job experience

Training provided

Behavioral Characteristics

Patient advocate
Excellent customer service skills
Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
Very detail orientated and well organized
Ability to communicate clearly and effectively with other associates and patients
Work under stress with interruptions and deadlines
Energetic and self-motivated
Team player
Excelling problem solving ability
Ability to multi-task
Exhibit empathy in all interactions
Ability to read, analyze and interpret insurance forms
Follow procedures and instructions
Read English
Operate and enter data into electronic software platforms efficiently and accurately

Physical Demands / Work Environment

Work changing schedules to meet business demands to include travel between stores
Work inside store location
Use computers, electronics tablets, and pre-testing instruments effectively
Reach above shoulder continuously

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to sit, stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.

The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers, and machines).

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.

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