Operations Lead

About the Company

Benchmark Health is a venture-backed public benefit corporation committed to helping individuals navigate the complex behavioral health landscape by connecting them to the right care at the right time, whether it be therapy, psychiatry, peer support, and/or other resources. Our unique model leverages technology and human relationships to prioritize clinical quality and patient experience in order to make effective mental healthcare more accessible to all.

By partnering with all stakeholders in the mental health space, we are building a scalable solution that aims to transform the mental health journey for millions. Founded by serial entrepreneurs and clinicians with deep domain knowledge, Benchmark is on a clear path to national scale and impact.

At Benchmark Health, we’re not just transforming mental health care—we’re empowering professionals like you to grow and thrive. Here’s what makes us different:

• Mission-Driven Culture:
  Join a company committed to improving lives and making mental health care more accessible for all.
• Innovative Work Environment:
  Be part of a cutting-edge team that’s revolutionizing behavioral health care through precision-based triage for specialty behavioral health referrals. Unlike many conventional roles that don’t evolve with technology, this position places you at the forefront of where work is going—embracing AI as a core tool for building, scaling, and improving efficiency
• Career Growth:
  Contribute to a fast-paced startup with clear paths to professional advancement and leadership.
• Early Stage:
  Play a pivotal role in shaping a rapidly growing, early stage startup where your contributions directly influence the culture, processes and long-term success.

As an Operations Lead, your role will span several domains, including managing clinical capacity operations and modeling, as well as supporting launches with provider and payor partners.

As Benchmark grows, this role will evolve — offering opportunities to help shape new processes and operational frameworks that enable scale.

• Leading capacity planning and resource management to match clinician availability with incoming referral volume from PCP and health system partners.
• Designing and managing staffing operations for licensed and unlicensed clinicians — overseeing recruitment, onboarding, credentialing, licensure, and performance management.
• Developing and implementing scalable SOPs and workflows, ensuring every step of the clinical and referral process is consistent, efficient, and compliant.
• Helping to build the operational P&L, ensuring that capacity, financial targets, and partner expectations align.
• Driving data accuracy and insights across patient referrals, billing, invoices, and clinician utilization — identifying discrepancies and implementing corrective measures.
• Managing relationships with provider and payor partners, ensuring smooth referral processes, training, and ongoing operational engagement.
• Building and expanding payor partnerships, developing the operational and contractual frameworks that allow payors to refer patients directly to Benchmark.
• Collaborating cross-functionally with clinical, customer success, product, and strategy teams to optimize workflows, partner performance, and implementation timelines.
• Leading partner implementations, including EMR setup, documentation, dot phrases, patient handouts, and PCP engagement activities.

• Build and oversee the operational backbone that enables Benchmark to partner effectively with primary care providers, health systems, and payors.
• Ensure every referred patient is connected to the right clinician at the right time.
• Drive operational excellence that allows Benchmark to scale nationally while maintaining quality and compliance.
• Develop payor and health system partnerships that expand access to behavioral health services.
• Turn data into insights that power better decisions, accountability, and performance across teams.
• Enable clinicians to focus on delivering care—because the operations behind them run flawlessly.

We’re seeking an experienced operational…