Retail Assistant Manager

Description

Sullivan Tire, an employee-owned company, is currently seeking an Assistant Manager. This individual will manage customer relationships and assist with production workflow to maximize sales, income and customer contact goals while delivering the highest quality of service and customer satisfaction. You will work closely with management to increase profitability through improved efficiencies and productivity levels. Assist manager with training, recruiting, and developing employees.

Adheres to internal controls, policies, and procedures.

• Assist in all aspects of sales and administration in an effort to maximize all sales, income, and customer contact goals. Use informational tools and assist Production Manager and Store Manager to ensure optimal productivity and workflow efficiency.
• Answer telephone to provide customers with product information, schedule appointments, and assist customers with their tire and service needs.
• Manage customer relationships and serve as a liaison between technicians and customers.
• Generate estimates for tires and auto repair services and recommend needed repairs. Fully and knowledgably explain the benefits and features of all options available to the customer when suggesting the purchase of parts, services, and warranties.
• Conduct post repair follow-up and resolve any customer complaints.
• Adhere to all safety rules and regulations at all times.
• Maintain accurate inventory records through computer system. Properly receive inventory and re-bill tires and parts received on a daily basis.
• Be proficient in all aspects of customer billing and credit authorization procedures being particularly careful to protect Company assets and the privacy of every customer.
• Properly record purchases and purchase orders.
• Follow all POS “start-day/end-day” procedures as well as recordkeeping and bank deposit systems.
• Locate necessary auto parts and tires in our stockroom or via telephone.
• Create and maintain attractive showroom displays that enhance the sales efforts and serves as a “show and tell” aids. Keep showroom area neat, clean and comfortable for customers.
• Assist manager in recruiting, training, motivating, developing, and retaining qualified employees and have individuals working at high performing levels delivering quality service and customer satisfaction.
• Assume other responsibilities as needed.

Requirements

Minimum of high school diploma with 3-5 years of industry/retail experience.

• Strong customer service skills in a retail environment
• Conflict resolution skills
• Solid understanding of automotive tire and auto service industry
• Ability to multi-task in a fast-pace environment
• Strong time management skills
• Working knowledge of VAST, Microsoft Office, and our internal software applications
• Team player

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.