Cafe Manager - Boston

Overview

A Café Manager supports Tatte’s mission to inspire, care for and nurture life, every day, by contributing to the café management team in welcoming guests to Tatte, caring for our team members, and executing café operations to Tatte standards. Café Managers are typically supervisors who are interested in developing their leadership skills and working towards becoming an Assistant General Manager. A Café Manager’s primary responsibilities are to plan and/or execute the proper deployment of team members during shifts and ensure the delivery of an excellent guest experience.

The Café Manager will work side by side with team members, leading and inspiring them to exceed our guest’s expectations at every opportunity by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.

• Models authentic, warm guest experience and coaches the overall hospitality experience.
• Brings our Brand Purpose, Mission and Values to life and adheres to all Tatte policies.
• In partnership with the café management team, upholds operational standards regarding service, product knowledge, safety and sanitation through execution of training systems and standard operating procedures.
• Leads team through shifts, overseeing deployment of team members and execution of Running Great Shifts, providing clear, specific and timely feedback to team members on shift to ensure operational excellence.
• Ensures that all Tatte products (beverage, bakery & savory) adhere to recipe and visual standards and communicates quality issues to the appropriate teams.
• Demonstrates skill in handling difficult conversations with team members and guests.
• Assists with new team member training, following the company training plan and provides positive feedback to recognize effort and achievements; delivers constructive, respectful feedback to help the team member grow.
• Ensures food safety in the café and maintains knowledge of all Tatte products, including ingredients and allergen information; supports team members on shift with food safety and product knowledge.
• Follows administrative procedures related to cash handling/management, product ordering/receiving, time clock verification, and safety and sanitation audits.
• Other duties as assigned.

• Ability and desire to work a flexible schedule including days, nights, weekends and holidays.
• Able to work up to ten hour-plus shifts at least 4 shifts per week.
• Able to stand, sit, squat or walk for extended periods of time.
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Consistent and punctual attendance.
• Maintains a calm demeanor during periods of high volume to keep the café operating to standard and to set a positive example for the café team.

• At least 6 months of supervisory experience
• Excellent verbal and written communication skills to engage with all guests and team members
• Knowledge and understanding of how the cafe operates and how each position and station need to be set up
• Capable of working in a team setting
• Attention to detail

• Proficient in Microsoft Office including Word, Excel, Outlook
• Previous experience with Ulti Pro Onboarding & Recruiting, Toast - POS System, Crunch Time and Teamworx (highly preferred)
• Serv Safe, Allergen and Choke Saver Certifications

• Competitive pay (typical Café Manager pay ranges from $23.50-$27/hour+, depending on experience)
• Paid vacation and sick time (after one year of full-time service)
• 401(k) with a vesting match
• Free EAP employee assistance programs
• Flexible schedule with no late nights
• Health, dental and vision insurance
• Free meals and drinks
• Exciting potential for growth

We hire managers for the market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.

Please note that Tatte is an E-Verify employer.

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