Part-Time Retail Sales Associate

Job Summary

Retail Sales Associate – Face of our retail locations, delivering exceptional service, product knowledge, and contributing to revenue growth.

Varying shifts, including both opening and closing, weekdays and weekends, max 30 hours weekly.

Worksite:
Brookline, MA.

Everyone is welcome here. We celebrate individuality and provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Drive Sales and Revenue

• Utilize upselling and cross‑selling techniques to increase sales.
• Meet or exceed individual and team sales targets.
• Stay informed about current promotions, sales, programs, and sales to inform customers effectively.

Customer Service

• Greet and assist customers, ensuring a positive shopping experience.
• Provide detailed product information and recommendations.
• Handle customer inquiries, complaints, and returns professionally.
• Retrieve patient information from the Medical Marijuana Use Registry and maintain confidential HIPAA‑compliant paperwork.
• Package pre‑orders efficiently for reserve‑ahead pickups.
• Obtain appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use.
• Deliver products to customers in store or via home delivery.

Store Operations

• Operate POS and auxiliary sales systems, handling transactions accurately.
• Maintain clean, organized, and well‑stocked sales floor.
• Assist with inventory management, including receiving and stocking merchandise.
• Set up and dismantle promotional displays and visual merchandising.
• Follow state regulations pertaining to certified Cannabis retailers.
• Perform other duties as assigned.

Compliance and Record‑Keeping

• Maintain accurate records of sales and customer interactions.
• Ensure compliance with HIPAA and other regulatory requirements.
• Follow loss prevention guidelines and monitor for suspicious activity.

• Age 21 or over (Industry Requirement).
• High School Diploma or equivalent (Industry Requirement).
• Valid Government‑Issued Photo  (Industry Requirement).
• Flexible schedule, including evenings, weekends, and holidays.
• 1 year of experience in retail or a related customer service role.
• Proficiency in operating POS systems and handling transactions.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and resolve issues promptly.

Preferred

• Experience in the Cannabis industry.
• Familiarity with inventory management systems.
• Ability to speak another language to assist guests.

• Remain stationary (sit or stand) for prolonged periods.
• Assist with lifting stock and materials.
• Retrieval tasks throughout shift.
• Remain seated in vehicle for extended periods.
• Pick up heavy items to load (50+ lbs.) onto vehicle.
• Work in a fast‑paced retail environment.
• Bend in repetitive motion.

• Self‑motivated; minimal micromanagement.
• Action‑oriented, capable of rapid adaptation.
• Collaborative and respectful of teamwork.
• Creative problem‑solving, not strictly conventional.

• Employee discount.
• Paid time off, paid parental leave, flexible work arrangements.
• 401k enrollment.
• Pet insurance.
• Tuition reimbursement programs.
• Full medical/vision/dental benefits (full‑time only).

Our vision: pioneer well‑being and improve quality of life through cannabinoids. Our mission: build a leading global well‑being company via talent, values, trusted brands, science, technology, and relentless execution.

Values:
Integrity, Collaboration, Alignment, Intentionality, Accountability, Agility.

We are an Equal Opportunity Employer. We embrace and encourage employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make employees unique.

NETA Pay Range: $16.52—$21.17 USD.