Coffeehouse Operations Analyst

Coffeehouse Operations Analyst at Caribou Coffee

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD
! This is our purpose. Our team brings this to life by focusing on what’s really important around here –
TEAM, GUEST, BUSINESS
! If you’re ready to work somewhere you can be yourself while making an impact on your community, creating lifelong relationships, and serving the best coffee around, join our herd!

The Coffeehouse Operations Support Analyst supports the development and execution of operational design initiatives that enhance efficiency, team member experience, and guest satisfaction across Caribou Coffee locations. The role owns deployment maps, equipment placement, and floor plan reviews, while creating and maintaining back‑of‑house and small‑ware planograms. The Analyst plays a key role in testing and validating operational layouts and equipment strategies to ensure optimal coffeehouse performance.

• Own and maintain deployment maps for store operations, ensuring alignment with labor models and operational standards.
• Review and validate floor plans for new and remodeled coffeehouses, ensuring layouts support efficiency and guest experience.
• Create and update BOH planograms and small‑ware floor planograms to optimize workflow and accessibility.
• Key partner for equipment and capacity planning, ensuring in‑store equipment matches store volume needs.
• Consider store flow and fulfillment type when innovating enhancements to the store experience.

• Design and execute tests for continuous improvement in coffeehouses, including equipment placement, deployment strategies, and floor planning improvements.
• Develop supporting materials for tests, including job aids and instructions for store teams.
• Act as liaison between Support Center partners and field teams during test execution, ensuring clear communication and timely feedback.
• Collect and consolidate feedback from store teams and analyze results in partnership with Operations Analytics to inform recommendations.

• Partner with Design & Construction, Operations, and R&D teams to ensure operational considerations are integrated into store design and equipment decisions.
• Support promotional and operational initiatives by aligning deployment strategies with new product and process requirements. Work with IT Services on “Point of Sale layout” in store.
• Participate in project planning meetings to provide operational design expertise and ensure alignment with brand standards.
• Partner with store leaders by working regularly in stores to identify areas for process improvement. Works cross‑functionally to innovate solutions to enhance the in‑store experience.

• Strong attention to detail with the ability to interpret and create technical layouts and planograms.
• Proficiency in Microsoft Office Suite; experience with project management and planogram software preferred.
• Excellent organizational and project management skills; ability to manage multiple priorities.
• Strong communication skills for collaborating with cross‑functional teams and field leadership.
• Analytical mindset with the ability to evaluate test results and recommend improvements.

• 3‑5 years of experience in store in the QSR industry.
• Familiarity with equipment deployment, planogram creation, and operational testing.

• 2 years of experience in operations design, store planning, or related role.
• Experience supporting a multi‑unit retail or field operations organization.
• Prior leadership experience managing direct reports.
• Bachelor’s degree in Business, Design, or related field.

The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements must be accomplished with or without reasonable accommodation.

$43,305.00 - $82,723.00 per year.

• Starting pay is subject to Local and State Minimum Wage regulations.
• Ranges reflect what employer reasonably and in good faith expects to pay for such…