Customer Service Associate

Description

Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry. We also have received recognition for exceptional growth, innovative products, company culture and legendary customer service. We invite you to view some of our products at:  .

We actively live out our core values:
Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity
. For prospective team members who possess these values, are passionate about what they do and want to truly make a difference, joining our company can be a life-changing opportunity.

Do you have the determination to provide Legendary customer service? Do you want to work with a world class customer care team that has been recognized four years in a row as the “
Best Customer Service
” by Contact Center World? If so, we are looking for a talented Customer Service Associate to join our growing team. You will be responsible for supporting our customers by taking phone calls, verifying product specifications, and entering orders. In this position you must be proactive and possess the ability to assist, plan, coordinate, and initiate action when appropriate. The Customer Service Associate must have strong customer facing skills and have a passion for providing a legendary customer service experience.

What you will be responsible for
:

• Provide telephone services to customer when placing request and orders, supply product information and provide status inquires on any open orders
• Responsible for a complete understanding of Acumatica Operating systems, relating to customer order and management processes. The ability to enter and edit orders, manage new account process, credit process and make order revisions. Proof your own and others work is required to ensure accurate and timely work orders and customer satisfaction.
• Retain a thorough understanding of the company’s products; including their features, benefits and specifications is required. Competent knowledge of the pricing, manufacturing processes, and company guidelines.
• Attract potential customers by answering product and service questions and suggesting information about other products and services
• Keep records of customer interactions and transactions, recording details of inquiries, updating account information, receiving complaints and comments.
• Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Maintain financial accounts by processing customer adjustments.
• Communicate with sales representatives on a regular basis concerning customer accounts, product complaints, or delivery delays to achieve annual goals for each region
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Answer phone calls and greet customers in a pleasant, receptive and professional manner, record customer contact information into current data base, answer questions accurately or set return call with information.
• Inform customers of quarterly and monthly specials both verbally and with email.
• Inquire as to customer requirements for catalogs, swatch cards, sell sheets from the current promotions and any other information they may require to become successful distributors of our product
• Scrutinize all information on purchase orders to verify accurate information being given
• Call customers to clarify and obtain missing information, appropriate ship dates and credit card information as applicable
• Submit (or enter) the qualified purchase order to the Order Management Group for proper entry
• Enter all information on the Quote Request, including required additional comments to support the company’s ability to quote and gain the order should be sent to the Quote Group with additional typed notes
• Accurately complete the current Claims Process form for submission to the Resolution Department in order to support a fast response to the customer
• Create a work environment that is positive and supports individual efforts and…