Customer Service Associate

Join to apply for the Customer Service Associate role at Showdown Displays
.

Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry. We have received recognition for exceptional growth, innovative products, company culture and legendary customer service. You can view our products at .

We actively live out our core values:
Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity
. For prospective team members who possess these values, are passionate about what they do and want to truly make a difference, joining our company can be a life-changing opportunity.

Do you have the determination to provide legendary customer service? Do you want to work with a world class customer care team that has been recognized four years in a row as the “Best Customer Service” by Contact Center World? If so, we are looking for a talented Customer Service Associate to join our growing team. You will be responsible for supporting our customers by taking phone calls, verifying product specifications, and entering orders.

In this position you must be proactive and possess the ability to assist, plan, coordinate, and initiate action when appropriate. The Customer Service Associate must have strong customer‑facing skills and a passion for providing a legendary customer service experience.

• Provide telephone services to customers when placing requests and orders, supply product information and provide status inquiries on any open orders.
• Have a complete understanding of Acumatica operating systems, including customer order and management processes. Enter and edit orders, manage new account processing, credit processes, and make order revisions. Proof your own and others’ work to ensure accurate and timely work orders and customer satisfaction.
• Retain a thorough understanding of the company’s products, including their features, benefits and specifications. Possess competent knowledge of pricing, manufacturing processes, and company guidelines.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Keep records of customer interactions and transactions, recording details of inquiries, updating account information, and receiving complaints and comments.
• Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills. Maintain financial accounts by processing customer adjustments.
• Communicate with sales representatives on a regular basis regarding customer accounts, product complaints, or delivery delays to achieve annual goals for each region.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contribute to team effort by accomplishing related results as needed.
• Answer phone calls and greet customers in a pleasant, receptive and professional manner, record customer contact information into current database, answer questions accurately or set return call with information.
• Inform customers of quarterly and monthly specials both verbally and via email.
• Inquire as to customer requirements for catalogs, swatch cards, sell sheets from current promotions and any other information they may require to become successful distributors of our product.
• Scrutinize all information on purchase orders to verify accurate information.
• Call customers to clarify and obtain missing information, appropriate ship dates and credit card information as applicable.
• Submit (or enter) the qualified purchase order to the Order Management Group for proper entry.
• Enter all information on the Quote Request, including required additional comments to support the company’s ability to quote and gain the order. These should be sent to the Quote Group with additional typed notes.
• Accurately complete the current Claims Process form for submission to the Resolution Department to support a fast response to the customer.
• Create a work environment that is positive and supports individual efforts and department success.
• Treat fellow employees…