Customer Service Representative

The Customer Service Representative serves as one of City Hall's primary points of contact for residents and visitors. This position provides exceptional customer service and helps foster a welcoming, inclusive, and helpful environment. Responsibilities include processing payments, directing visitors to the appropriate departments, answering phone calls and responding to questions, and ensuring a positive customer experience.

The Customer Service Representative maintains a professional and friendly atmosphere in the front desk area and handles all interactions with courtesy and professionalism. Work is performed in accordance with established policies, procedures, and applicable regulations.

In addition to providing front-desk customer service, this position provides administrative support to the City Manager, including calendar management and answering phone calls, as well as administrative support to Human Resources.