Lead Optician​/Assistant Manager

GENERAL FUNCTION:

The basic function of the Optician is to attract and retain patients by delivering an exceptional patient experience, fostering patient retention, and promoting outstanding doctor satisfaction.

• Drive profitable store sales by fostering a retail selling culture by practicing through role-playing and using effective retail sales skills.
• Develop professional business relationships with other associates and Doctors.
• Fill ophthalmic eyeglass prescriptions, and fit and adapt lenses and frames, to include, but not limited to, the following:
  • Utilize optical prescription in conjunction with the patient's visual requirements.
  • Recommend specific lenses and lens coatings to suit patient needs.
  • Assist patients in the selection of frames and coordinate frames with prescription and patient needs.
  • Perform appropriate optical-related measurements.
• Ensure a quality patient experience through correct pricing, POS entry, and realistic delivery time quotes.
• Provide appropriate guidance to patients regarding Managed Vision Care.
• Assist the store with being effectively merchandised according to the Planogram and other Company standards.
• Assist with the timely execution of approved Marketing programs and initiatives, and the implementation of appropriate signage and promotions according to company standards.
• Other duties as assigned by the Store Manager
• Assist with the training of all new hires.
• Establish and lead sales training meetings.

• Ability to sell through the use of sales skills and accountability for sales results.
• Experience and proven results with a retail or customer service establishment.
• Ability to present and implement decisive and creative solutions to opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
• Foster positive and results-oriented associate and doctor relationships.
• Attention to detail and follow-up.
• Ability to manage priorities through adaptability and flexibility.
• Willingness to take calculated risks.
• Experience with personal computers preferred.
• State license or certification by a nationally recognized association as an optician.

High school diploma or equivalent, or comparable experience typically achieved with a minimum of 3 years in a retail environment.

The incumbent or successful candidate must meet the position requirements above to perform the essential functions of this position and achieve the outcomes/results indicated in this position description.