Case Manager; Service Coordinator

Position Summary

Provide Case Management services to individuals who have an intellectual disability and/or developmental disability. Primary goals: establish positive working relationships, explore options, design and monitor Person‑Centered Plans (PCPs), meet state‑mandated requirements, and secure support services.

• Advocate on behalf of individuals and provide resource information.
• Educate individuals and families on self‑determination and service coordination.
• Conduct Comprehensive Assessments (CA) and plan/update Person Centered Plans (PCPs).
• Coordinate referrals, research and recommend resources to meet goals.
• Travel to meet with support staff, conduct on‑site visits and comply with travel reimbursement policies.
• Maintain HIPAA‑compliant records and use tracking & time‑management tools.
• Submit required paperwork, such as Recertification of Need (RECON) and Agency Investigation Reports (AIR).
• Collaborate with providers for transitions into community or state facilities.
• Monitor performance utilization benchmarks and adhere to SCI policies and procedures.

• Competitive salary range $64,395–$79,861 based on education and experience.
• Travel reimbursements and quarterly bonus potential.
• Generous referral program.
• Excellent benefits: tuition, student‑loan repayment, medical, dental, vision, disability, life insurance, 403(b) match (up to 5%).
• Generous paid leave accrual and holiday pay.
• Employer‑provided laptop and cell phone, extensive paid training.
• Supportive leadership and open communication (town halls, annual reviews).

• Collaborates – Builds partnerships and works collaboratively.
• Communicates Effectively – Delivers clear multi‑mode communications.
• Customer Focus – Builds strong customer relationships.
• Interpersonal Savvy – Relates comfortably with diverse groups.
• Instills Trust – Gains confidence through honesty, integrity.
• Tech Savvy – Anticipates and adopts technology innovations.
• Ensures Accountability – Holds self and others accountable.
• Values Differences – Recognizes diverse perspectives.
• Resourcefulness – Secures and deploys resources effectively.
• Situational Adaptability – Adapts approach in real time.
• Plans and Aligns – Prioritizes work to meet commitments.

• A bachelor’s degree from an accredited human services program; OR
• A bachelor’s degree in a non‑human services field with two years of human services experience.

Experience working with people who have developmental disabilities.

Standard office environment. Must remain stationary >95% of the time, operate computer and peripheral equipment, occasionally move office equipment weighing 10–25 lbs, drive a vehicle, and maintain close vision. Reasonable accommodations may be made.

SCI is an equal‑opportunity employer and is committed to the full inclusion of all qualified individuals. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI also ensures equal opportunity for individuals with disabilities by providing reasonable accommodations in the application or interview process.

A 9‑Panel Drug Screening is required within 48 hours after acceptance of an offer.

The recruitment process is approved by Service Coordination Inc.’s Team Member Experience Advisory Committee and subject to change based on business needs.