Resident Relations Coordinator - Autumn Ridge

Resident Relations Coordinator - Autumn Ridge

Join to apply for the Resident Relations Coordinator - Autumn Ridge role at Sherman Associates
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Be a part of something great and find yourself  commitment to people, vision for the future, and history of success make Sherman Associates an industry leader by building communities, enriching neighborhoods, and empowering people.

The Resident Relations Coordinator will be onsite at the management office front desk to greet and direct current and prospective residents with a welcoming, positive attitude. He/she will be accountable for general receptionist duties, daily administrative tasks, and effective communication to ensure a fiscally sound, well‑maintained and socially healthy apartment community.

Autumn Ridge – 366 units of affordable housing located in Brooklyn Park, MN.

Monday – Friday; 8:00 AM – 4:30 PM.

• Welcomes and greets residents, visitors, and company personnel visiting the office.
• Provides residents with information to answer questions and resolve concerns.
• Ensures resident needs are met by providing directions, explaining documents.
• Leads resident event coordination, planning, and execution.
• Surveys current residents and prospects for desired services.
• Delivers resident notices for facility upgrades, construction, and resident relocation requirements.
• Assists with resident retention program development.
• Assists residents with tax‑credit compliance paperwork required per their lease.
• Partners with teams to enter new work order requests from residents and/or staff.
• Assists leasing/property management team with answering phones, monitoring faxes, rent collections, and compliance processing.
• Performs office support tasks such as filing, sorting mail, mass mailings and photocopying.
• Assists with resident move in/out scheduling, inspection and follow‑up to close out files as needed.
• Keeps Property Manager informed at all times regarding resident complaints, suggestions for improvement, potential liabilities, or hazards.
• Responsible for managing property calendar and email inbox ensuring communication is responded to or forwarded to the correct person/department.
• Maintains key log for all vendors, visitors, etc.

• Ability to communicate effectively with residents and prospective residents, both written and verbal.
• 1–3 years of previous receptionist and/or administrative assistant experience required; experience in leasing/property management preferred.
• Excellent verbal, written and presentation skills; ability to communicate effectively with community tenants, vendors, external parties, and across corporate divisions.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Strong work ethic and positive attitude.
• Ability to work independently, prioritize and manage multiple tasks.
• Experience with diverse communities, including tenants with limited English proficiency.
• Ability to respond to the unique cultural, economic and social needs and resources of residents, using these unique resources to meet their goals.
• Knowledge of Real Page or other related property management software (Yardi, Lead2
  
  Lease, One Site Accounting, etc.) strongly preferred.
• Must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record (if applicable).
• A passion for the mission, vision and values of Sherman Associates.
• Office hours may vary due to the specific needs of the portfolio.

• This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Exposed to ambient room temperatures, lighting and typical office equipment found in a typical office environment; quiet to moderate noise level.

• The physical demands described are representative of those that must be met to successfully perform the essential functions.
• Employee is regularly required to talk or hear, stand, walk, use hands and fingers, and reach with hands and arms.

• Must successfully meet criminal background screening requirements for position, including…